Project Management for Account Managers
Not a CRM (no contact database, no deal pipeline). This is where the delivery work for an account already won gets tracked, so nothing surprises the client.
The bad version of "I'll check and get back to you"
The worst moment in an account relationship is finding out about a slip from the client instead of the other way around. It happens when delivery status lives in one system, client communication lives in another, and the account manager is the manual bridge between them, reconstructing an answer from a Slack thread and a guess every time someone asks "are we still on track?"
The fix isn't a better spreadsheet of client names. It's delivery work that's visible enough, and forecasts that are early enough, that the account manager knows about a risk before the client raises it, with time left to actually do something about it.
ShipSprint isn't trying to be where your client relationships live. It's where the delivery work for an account you've already won gets tracked, so the person managing that relationship has a real answer instead of a placeholder one.
That distinction is worth being precise about, because the two jobs get conflated a lot. Winning the account is a sales process. Delivering on it is a project. ShipSprint is built for the second one, and on ShipSprint the account manager's own account gets its own board from day one, no setup wrangling required.
Delivery visibility, built for client-facing work
Everything here is about the work being delivered for an account, not the sales relationship around it.
Client requests land in a triage inbox rather than an account manager's personal messages, with per-column WIP limits so a busy account's requests don't silently pile up unseen.
Forecasts are calculated from the team's measured velocity, so a slipping date surfaces weeks early. That's the difference between telling a client about a delay with options still on the table, and telling them after it's already happened.
Wiki pages hold decisions and history for the account: why a scope call was made, what was agreed and when, with full page history, so it survives someone changing roles or going on leave.
The owner command center gives a cross-account view of where every engagement stands, so an account manager doesn't have to interrupt the delivery team to build a status update.
Boards can be organised however the delivery work is actually structured, per account, per engagement, whatever fits, with real capacity behind the plan rather than an optimistic promise.
Time logging takes about five seconds and sits next to the task just finished, so the hours behind an account's delivery are close to real rather than reconstructed at month-end.
Everyone working an account opens to today's items, a one-tap time log, and one tap to flag "I'm blocked," so the account manager isn't the only one who notices when something on the account has stalled.
Delivery, support and account management can each run on their own template within the same subscription, so handing work between them doesn't mean switching tools or losing the account's history in the process.
The call that goes differently
Three weeks before a delivery date, the forecast shows the team's measured pace slipping behind what the plan assumed. On a lot of setups, nobody notices until the date itself is close, and the account manager finds out from an anxious delivery lead the same day the client is expecting an update.
With the forecast visible weeks earlier, the conversation looks different. There's still time to talk to the client about trimming scope, moving the date, or bringing in help, options that don't exist once the deadline is a day away. The wiki page for the account already has the history of what was agreed and why, so the account manager isn't reconstructing context from old emails before making that call.
None of this requires the account manager to interrupt delivery to get a status update. The command center already has it.
The client call itself doesn't get easier because ShipSprint runs it, that's still a human conversation. What changes is having three weeks' notice instead of none, and a written record of what was agreed the last time a similar call happened. Account managers who run their accounts this way tend to describe it the same way: fewer surprises, not fewer problems.
What it costs
The triage inbox and wiki are available on every plan. Forecasts and the owner command center, which matter most once you're juggling several accounts, come with Business.
| Plan | Price | Fits |
|---|---|---|
| Free | ₹0, 5 users, 2 projects | One account's delivery board, to see how the workflow fits |
| Team | ₹299/user/month, ₹2,899/user/year | Multiple accounts, up to 40 users, each on its own board |
| Business | ₹599/user/month, ₹6,499/user/year | Early-warning forecasts and a cross-account command center view |
Every paid plan opens with a 14-day full-access trial on Business, sample project preloaded, no card required.
What ShipSprint is not
Said plainly: ShipSprint is not a CRM. There is no contact database, no deal pipeline, and no sales-stage tracking. It doesn't manage the relationship before a deal closes, and it isn't where you'd log a sales call or a proposal.
- What it tracks: the delivery work for an account you've already won, tasks, timelines, hours, decisions
- What it doesn't track: contacts, deals, pipeline stage, or anything upstream of a signed engagement
- Where the two might meet: an account's delivery history in the wiki is useful context for a renewal conversation, even though the renewal itself happens elsewhere
If you're evaluating this alongside CRM options, it isn't really a competitor to any of them. It's a different layer entirely. Most account teams that use ShipSprint still keep a CRM for contacts and pipeline; ShipSprint just means the delivery side of that relationship isn't tracked in the same tool as the sales side, which for delivery specifically tends to work better.
Common questions
No. There's no contact database, no deal pipeline, and no sales-stage tracking. ShipSprint tracks the delivery work for an account you've already won, tasks, timelines, and decisions, not the sales relationship.
Delivery forecasts are calculated from the team's measured velocity as sprints complete, so a date at risk surfaces weeks early rather than on the day it was due, enough time to tell the client with a plan attached, rather than an apology.
On wiki pages, with full page history. Decisions, scope changes, and context stay attached to the account rather than scattered across email and chat, and they don't disappear when someone changes roles.
They land in a triage inbox instead, with WIP limits on the board so a queue that's filling up faster than the team can absorb it is visible, not hidden in someone's inbox.
Free covers 5 users and 2 projects, forever. Team is ₹299 per user per month for up to 40 users. Business, at ₹599 per user per month, adds forecasts and the owner command center, the two features most useful for managing multiple client accounts. Details on the pricing page.
Yes, boards can be organised per account, per engagement type, or however delivery is actually structured. There's no fixed structure imposed; it follows how the work is actually split.
No, and it isn't meant to. There's no contact database, deal pipeline or sales-stage tracking here. Most teams keep their CRM for the sales relationship and use ShipSprint specifically for the delivery work once an account is won.
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