This Refund Policy applies to all paid subscriptions for ShipSprint, a product of Quantuva Technologies Pvt. Ltd., Hyderabad, Telangana, India. It should be read together with our Terms of Service and Cancellation Policy.
TRY BEFORE YOU PAY. Every paid plan begins with a free, full-access trial that requires no payment details, so you can evaluate ShipSprint completely before any money changes hands. We would rather you use the trial than need a refund later.
SEVEN-DAY REFUND WINDOW. If you are unhappy with a paid subscription, write to us via the contact details published on our Contact page (shipsprint.app/#/contact) within 7 days of a charge and we will refund that charge in full, without questions. This applies to the first charge of a new subscription and to renewal charges alike.
AFTER THE WINDOW. Beyond 7 days from a charge we do not refund the current billing period. Your subscription remains active until the end of the period you have paid for, and you can cancel at any time to prevent the next charge, as described in the Cancellation Policy.
ANNUAL PLANS. An annual subscription cancelled after the 7-day window is not refunded pro rata; access continues until the end of the paid year. If you anticipate change, monthly billing may suit you better.
SEATS REMOVED MID-PERIOD. Removing seats reduces your next invoice. The unused portion of the current period for removed seats is not refunded.
SERVICE FAULTS. If the service is unavailable for a prolonged period due to a fault on our side, tell us; we will credit or refund the affected period regardless of whether the 7-day window has passed.
DUPLICATE OR ERRONEOUS CHARGES. Charges made in error, including duplicate payments through the payment gateway, are refunded in full once verified.
HOW REFUNDS ARE PAID. Approved refunds are made to the original payment method through our payment gateway, Razorpay, normally within 5 to 7 working days of approval; your bank may take additional time to reflect the credit. Refunds are not made to a different account or instrument.
GST. Where GST was charged on a refunded amount, the refund includes the GST, and a credit note is issued against the original tax invoice in accordance with GST law.
Contact for refund requests: the contact details published on our Contact page (shipsprint.app/#/contact). Last updated 9 August 2026. Quantuva Technologies Pvt. Ltd., Hyderabad, Telangana, India.