Project Management Software for IT Companies in Madrid

One client, five people raising tickets

A services firm with a handful of large accounts can be just as stretched as one with dozens of small ones. A single corporate client may have finance, HR, sales and IT all sending requests under the same contract, each with a different contact and a different idea of what counts as urgent. Counting clients tells you very little. Counting the open work per account tells you where the bench is going.

When those requests arrive by email to whichever consultant the client happens to know, priority ends up set by whoever chases hardest. The account manager finds out about a change request after the work has started, and nobody can say how many hours that client has used this month until someone builds the timesheet.

ShipSprint gives each client its own project and board, with per-column WIP limits that show a full queue before another request is accepted. Every request goes into a triage inbox first, where someone decides whether it's in scope, which board it belongs on and who takes it.

Hours that are already attached to the right account

On Team and up, a consultant logs time in about five seconds, next to the task they just finished. Because every task lives in a client's project, the hours land against the right account without anyone re-sorting them at month end. If a day is missing, the reminder goes to the person who owes it, not to their manager.

That matters most on fixed-price work. When one department's workstream is running long, the logged hours against that client show it while there's still time to raise a change request, instead of in the post-mortem.

None of this involves watching people. ShipSprint has no screenshots, no keystroke logging and no activity tracking. Hours are what people record themselves.

August, Holy Week and the client's calendar

Capacity planning on Team and up counts approved leave and public holidays. For a Madrid firm, the periods to plan around are August, Holy Week and Christmas through to Epiphany on 6 January. Regional holidays also differ across Spain, so a client headquartered in another region may be working on a day your team is off, or the other way round. Put both calendars into the plan before committing a go-live date.

Support contracts need cover through the summer. Seeing who is away in August while planning July, rather than discovering it on the first of the month, is the difference between a quiet handover and an unhappy client.

Before a Madrid IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., based in Hyderabad, India, builds and runs ShipSprint. We have no office or local entity in Spain, and support is handled by email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Madrid in winter and 3 hours 30 minutes ahead in summer. Raise setup questions in your morning and you'll usually hear back the same working day, Indian time.

Billing. Seats are charged per user in Indian rupees through Razorpay, with your bank converting to euros. Your accountant can tell you how VAT applies to a service bought from a non-EU supplier.

Data protection. You handle client data under the GDPR, and most client contracts add their own terms on processors. Before a client's personal data goes into a ticket, compare the sub-processor list and the security overview with the GDPR and with each client agreement.