Project Management Software for SaaS Companies in Madrid

Every department has a stake in the next release

In a subscription business, a release is never only engineering's. Support needs to know which bug fix is going out so it can reply to the tickets waiting on it. Sales wants to tell a prospect the feature they asked about is coming. Marketing has a launch email drafted. Customer success has an account that will churn if one integration slips again.

Each of those teams usually tracks its side somewhere different, and each asks engineering for an update in its own channel. The result is a lot of interruptions for the people building the release and a lot of slightly different answers to the same question.

ShipSprint puts the release in one place that everyone can read. Engineering works on a sprint board kept in step with GitHub on Team and up. Marketing's launch checklist and support's known-issues list sit in the same workspace, in their own templates. Anyone who wants to know where things stand looks at the board instead of asking a developer.

Customer requests go through triage, not a developer's inbox

A customer's feature request is easy to lose and easy to over-promise. ShipSprint gives every incoming request a triage inbox, where product decides whether it becomes work, which board it goes on and when. The request keeps its context, so when it ships, support knows which customers to tell.

Specs and release notes live in the built-in wiki with page history. A sentence in a spec can become a task, which keeps what was agreed and what was built tied together.

On Business, delivery forecasts are recalculated from each team's measured velocity as sprints close. If a release is drifting, it shows weeks ahead, while sales and success still have time to reset what they've told customers. The owner command center and the Monday digest give leadership the same view without anyone writing it up.

Release planning around the Spanish year

Capacity planning on Team and up counts approved leave and public holidays, so a release isn't scheduled for a week when half the people who would support it are off. In Spain, the periods to plan around are August, Holy Week and Christmas to Epiphany on 6 January. Regional holidays differ by region, which matters if your support or sales staff work from different parts of the country.

Shipping a large change just before August means shipping it into reduced cover for the weeks that follow. Seeing the leave calendar next to the forecast makes that trade-off a decision rather than an accident.

Things a Madrid SaaS company should know first

Who you're buying from. ShipSprint is a product of Quantuva Technologies Pvt. Ltd. of Hyderabad, India. It has no office or local entity in Spain, and support works through email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Madrid in winter and 3 hours 30 minutes ahead in summer. If something comes up during a Madrid afternoon, expect the reply the next Indian working day; morning questions are usually answered the same day.

Billing. Each seat is billed in Indian rupees through Razorpay and converted to euros by your bank. The VAT treatment of a service from outside the EU is one for your accountant.

Data protection. Support tickets copied into a task can carry your customers' personal data, which falls under the GDPR. Your own customers may also ask in security reviews which vendors see their data. Check the sub-processor list and the security overview against both before you do it.