Project Management Software for IT Companies in New York
A New York IT services firm might carry a finance client's support contract, a media company's integration project and a retailer's managed desktop fleet, all off one bench. ShipSprint keeps each account's hours honest.
One bench, several clients, several definitions of urgent
A New York IT services or MSP business rarely serves one kind of client. A finance-adjacent firm expecting an audit trail on every change, a media company needing a fast integration turned around against a launch date, a retailer with a support contract that spikes without warning: three completely different rhythms, staffed off the same bench in the same week. Most project tools assume a single team working a single backlog, and bend badly the moment reality looks like this instead.
That mismatch shows up first in capacity. If every client's requests land on one shared list with no account-level limit, whichever client escalates loudest gets the hours, regardless of what was actually promised to a quieter one paying the same retainer. It shows up second in billing: an MSP that can't say precisely how many hours went against which client's contract is guessing at its own margin every month.
ShipSprint gives each client engagement its own board with its own capacity limit, a shared triage inbox for whatever lands unannounced, and hours that roll up automatically by client. None of it requires an account manager to explain sprint vocabulary to a client who's never heard of one.
What actually changes when every account has its own board
None of this asks a support engineer to adopt sprint vocabulary that was never built for a ticket queue.
Each engagement carries its own per-column WIP limits, so a delivery lead can't quietly let a sixth client's urgent request eat into hours already committed to five others.
A support ticket, a client email, or a scope change lands in a shared inbox instead of one engineer's personal messages, so nothing sits unassigned until the client escalates it themselves.
The time log sits next to the task just finished. Hours roll up by client and project automatically, so what an engagement cost is a number you look up, not one you reconstruct before invoicing.
A delivery manager sees, in one screen, who's stretched thin across three accounts and who has real capacity this week, instead of piecing it together from five separate check-ins.
Delivery forecasts are calculated from each account's own measured pace as sprints close, so a client project quietly running behind shows up weeks before the review call, not on it.
A Friday utilization check that doesn't need five spreadsheets
Most MSPs and services firms can describe, roughly, how busy the team felt this week. Fewer can say precisely how many hours the finance client's contract actually consumed against what was quoted, or whether the engineer nominally split across three accounts is carrying that split fairly. That gap is where margin quietly disappears, and it rarely surfaces until the month closes and the numbers don't add up.
The owner command center rolls every engagement into one screen, so that Friday check is a look, not an exercise, and a Monday digest lands on its own. There are no screenshots, no keystroke logging and no activity tracking anywhere in the product: what's visible is what got delivered and the hours the person logged themselves, and scorecards are leave-adjusted and visible to the person they describe.
Questions from New York IT companies
ShipSprint is built by an India-based company and bills in rupees on your card or via invoice, with annual billing available. For a US buyer the main practical effect is price: per seat, it tends to land at a fraction of typical US-market MSP tooling. Current numbers are on the pricing page.
Yes. Each board carries its own per-column WIP limits, so one account's urgent request can't silently absorb capacity another client was already promised. Utilization across every board is visible from the owner command center in one place.
No, and that's a design decision, not a policy we could reverse. No screenshots, no keystroke logging, no activity tracking. Just work outcomes: items delivered and hours logged by the person who logged them. Scorecards are visible to the person they describe and adjusted for leave.
Up to five people it's free, permanently, with two projects. Beyond that, Team runs ₹299 per user per month and Business runs ₹599, which adds forecasts, scorecards and the owner command center. Full detail, including annual pricing, is on the pricing page.
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