Project Management Software for Retail

What this is not, and what it actually is

Retail already has software for the things that happen at the counter: point-of-sale, inventory, a till reconciling at close. ShipSprint doesn't do any of that, and doesn't try to. It won't tell you what's in stock at store 14 or process a return.

What it's for is the project work behind every store: opening a new outlet on schedule, coordinating a refit across a dozen locations, running the festive campaign calendar, rolling a new loyalty system out to every till. That's real project management, cross-functional, deadline-driven, involving marketing, ops, IT and often HR at once, and most retailers run it out of a shared spreadsheet and a WhatsApp group, because the software they bought was built for the shop floor, not the head office.

If you're shopping for something to replace your POS or inventory system, keep looking. This sits next to those systems, not in place of them, and it deliberately has no ambition to become either, because a project tool that also tries to manage stock ends up mediocre at both jobs.

Where a store opening actually goes sideways

A new store rarely misses its opening date because of anything happening in the store. It misses because the licence application, the signage vendor, the hiring for store staff and the launch marketing were four separate threads that nobody was tracking against the same date. Each one individually was on schedule; together, nobody noticed the licence was three weeks behind until the week before opening.

The same shape shows up in a seasonal campaign: creative, store execution, and the IT change to support a promotion code all need to land together, and they usually get coordinated by someone manually chasing three departments in the final week rather than by anything that was tracking all three from the start.

Multiply either of those by ten stores opening this year, or by a festive calendar with six campaigns in it, and the chasing stops being a once-a-quarter fire drill and becomes most of somebody's actual job. A job that exists only because nothing was tracking the dependencies from day one. Put all four threads on one board with a triage inbox and a WIP limit on each stage, and that three-week licence slip shows up as a stalled card in week one, not a surprise in the week before opening.

Who ends up owning this at a retail head office

Four kinds of person usually open ShipSprint at a mid-size retailer. The operations lead is opening three new stores this quarter and needs to know, at a glance, which one's licence application is behind. The marketing lead is running the festive campaign calendar against a launch date that assumes stores, IT and creative all land together. The IT lead is rolling a loyalty system out to two hundred tills and needs a single view of which stores have completed setup. And the HR lead is hiring seasonal staff against the same store-opening timeline the operations lead is tracking.

None of these four is the same job, and none of them wants the other's tool. What they want, and what generic project software rarely gives a retailer specifically, is one place where "store 14 opens on the 12th" means the same thing to all four of them, instead of four different spreadsheets that agree on the date and disagree on everything that has to happen before it.

Visibility for the project, not the person

There's no screenshot capture, no keystroke logging and no activity tracking. What gets measured is delivered work (a licence secured, a campaign asset shipped, a store opened on time), not how long someone's screen was active.

Scorecards are leave-adjusted and visible to the person they describe, so a store manager's review reflects delivered projects, not who sent the most updates. Retail already runs enough of its front line under some form of observation; the head office's own project tool doesn't need to add to that on the corporate side.

Marketing, ops, IT and HR on one subscription

A retail head office typically has marketing running campaigns, operations coordinating store openings, IT rolling out systems, and HR hiring for the season, usually on four unconnected tools. ShipSprint gives each team its own templates and vocabulary on one subscription, so the campaign calendar and the store-opening checklist show up on the same owner command center without four separate bills. That also means the person who eventually has to explain to the founder why store 14 opened two weeks late doesn't have to reconstruct the timeline from four people's memories first.

Peak season doesn't have to mean peak chaos

Retail has a fixed peak nobody can move. The festive quarter arrives on the calendar's schedule, not the head office's. That's usually when the coordination gap shows up hardest, because it's also when store openings, campaigns and seasonal hiring all pile onto the same few weeks, and the spreadsheet-and-WhatsApp approach that limped through a quiet month falls over.

A board with WIP limits doesn't make November less busy, but it does stop the busiest month from being the one where nobody can say which of the twelve things in flight is actually at risk. The forecast keeps working the same way in December as it does in June. It just has more to track.

Ask it directly

ShipSprint connects to Claude and ChatGPT, so a retail ops lead can ask "which stores are behind on the refit" or "what's blocking the festive campaign" and get an answer in plain language, no dashboard required. In the run-up to a launch week, that's often the difference between finding out at the Monday review and finding out three days earlier, when there's still time to act.

What it costs

• Free covers up to 5 users and 2 projects, forever: enough to run one store opening and see whether it fits before committing further.
• Team is ₹299 per user per month, or ₹2,899 per user per year, for up to 40 users, roughly the size of a mid-size retailer's marketing and ops team combined.
• Business is ₹599 per user per month, or ₹6,499 per year, and adds delivery forecasts, scorecards and the owner command center across every store project.
• Billing is per seat in rupees with GST-compliant invoices; every paid plan opens with a 14-day full-access trial on Business, sample project preloaded, no card needed.

The full comparison of what each plan includes is on the pricing page.