Project Management Software for IT Companies in Hyderabad

A support desk and a delivery team on one payroll

Many services firms carry two kinds of contract. A managed support agreement brings a steady flow of tickets: password resets, failed jobs, small fixes, the occasional outage. A project contract brings a defined build with milestones. The two are staffed from one pool, and when a support queue spikes, engineers quietly leave the build to deal with it.

That trade usually goes unrecorded. The build slips, the client on the project contract hears about it late, and the support client never learns how many hours its tickets really took. Next year's renewal for both contracts is priced on guesses.

ShipSprint lets you run each contract as its own project. A support contract gets a queue board with a WIP limit on the "in progress" column, so the desk can see when it's overloaded. A build gets a sprint board. Requests for either arrive through a triage inbox, where someone decides who takes them instead of whoever spots the email first.

Knowing what each contract cost

On Team and up, time logging takes about five seconds, right beside the ticket or task just closed. Because the ticket belongs to a contract's project, the hours land against that contract without anyone sorting them later. Weekly timesheets per person give the delivery lead a number for each client: how much of the bench the support desk used this month, and how much the build actually got.

A missing day prompts a reminder to the engineer alone. No screenshots, keystroke logging or activity tracking happen anywhere in the product; the hours are exactly what people log.

On Business, delivery forecasts from measured velocity show when support load is pulling a build's finish date back, and the owner command center puts every contract into one view with a Monday digest.

Sankranti, Bathukamma and the client's holidays

Support doesn't pause for festivals, so the desk needs cover planned in advance. Capacity planning on Team and up counts approved leave and public holidays: in Telangana, Sankranti in January and Bathukamma in the autumn are the big regional festivals, along with Diwali and Holi, and engineers from other states may take leave for their own regional festivals, which differ from state to state. If your firm works some Saturdays, plan cover around the days people actually work.

For project contracts with overseas clients, their public holidays matter too. A milestone review can't happen if the client's approver is away, so add those dates before a milestone is promised.

Buying ShipSprint as a Hyderabad IT firm

Who you're buying from. Quantuva Technologies Pvt. Ltd. builds ShipSprint in Hyderabad and bills in rupees with GST-compliant invoices. Support is by email and in-app chat.

Time zones. Support keeps IST hours, as your desk does, and generally replies within the same working day.

Billing. Seats are charged per user in rupees through Razorpay. Prices are exclusive of GST, which the invoice shows; with a valid GSTIN you can usually claim input-tax credit. Your accountant can confirm.

Data protection. Support tickets often carry end users' names and contact details, which brings the Digital Personal Data Protection Act, 2023 into play, along with whatever each client's contract requires. Compare the sub-processor list and the security overview with both before tickets are copied in.