Project Management Software for IT Companies in Chandigarh

Builds, support contracts and change requests on one bench

An IT services firm usually carries three kinds of client work at once. There are project builds with an agreed scope and a go-live date. There are support or maintenance contracts, where tickets arrive whenever something breaks. And there are change requests, which start as "one small addition" on a call and quietly become a week of effort.

Each kind needs different handling. A build needs a sprint plan. A support contract needs a queue with a limit, so urgent tickets don't swallow the people meant for the build. A change request needs to be logged as its own item, with its own hours, so it can be quoted and approved instead of absorbed.

When all of it sits in one shared task list, the loudest client wins, support tickets get worked on in the gaps, and the change request that was never written down shows up as a margin problem at the end of the quarter.

Giving each kind of work its own shape

In ShipSprint, every client engagement can be its own project with its own board. A build runs as sprints. A support contract runs as a board with per-column WIP limits, so when the "in progress" column is full, the team sees it and the account manager has a reason to talk to the client about priorities rather than quietly pulling a developer off the build.

New tickets and change requests from every client land in a triage inbox. Someone looks at each one, decides whether it is in scope, and assigns it. A change request becomes a separate task on that client's board, so the hours spent on it are recorded against it from the first day.

On Team and up, time logging takes about five seconds, right next to the task that was just finished. Timesheets collect each person's week, already split by client because each task belongs to a client's project. If a day is missing, the reminder goes to the engineer, not to their manager. There are no screenshots, keystroke logs or activity tracking: hours are what people record themselves.

Staffing around Saturdays and the festival calendar

If your firm works some Saturdays, plan capacity on the days your team really works. Capacity planning on Team and up then subtracts approved leave and public holidays. Diwali and Holi tend to empty the floor at once, and because regional festivals differ from state to state, engineers from other states may take leave on days your office is open. Entering that leave early is what stops a go-live from landing on a week when half the team is travelling home.

Your client's calendar matters too. If a client abroad has a holiday in the week you planned user acceptance testing, the sign-off will wait regardless of how ready your team is, so put their dates on the plan alongside yours.

On Team and up, engineers can also connect Claude, ChatGPT, Claude Code, Cursor or Antigravity over MCP. The assistant works with that engineer's own permissions, so it can update their tasks or answer "what's open for this client?" without seeing anything they couldn't.

Before a Chandigarh IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd. builds ShipSprint in Hyderabad and bills in rupees with GST invoices. Support runs by email and in-app chat.

Time zones. You share IST with our support team, which works Indian hours and usually replies the same working day. The time difference worth tracking is the one with your overseas clients, not with us.

Billing. Each seat is billed in rupees through Razorpay. Prices exclude GST, the invoice is GST-compliant, and a valid GSTIN lets your firm claim input-tax credit on it.

Data protection. Your firm works under the Digital Personal Data Protection Act, 2023, and client master services agreements often add their own terms about who may see client data. Check the sub-processor list and the security overview against both before client data goes into a ticket.