Project Management Software for Marketing Agencies in Chandigarh

Where retainer hours actually go

A retainer is a promise of a certain amount of work each month. The trouble is that client requests rarely arrive as tidy briefs. They come as a voice note, a forwarded email, a comment on a draft, a call to the account lead on a Sunday. Each one is small, and each one gets done, but very few get recorded.

By month end, the agency knows the team was busy but not which client used how much of it. The client who sends the most small requests ends up getting more than they pay for, and the margin on that account disappears without anyone deciding to give it away.

Fixing that takes two things: one place where every request is captured before anyone starts on it, and a way of recording time that is quick enough that people actually do it.

Capture every ask, then log the hours in seconds

In ShipSprint, client requests go into a triage inbox. Whoever is running the account sees each one, decides whether it belongs to the retainer or is extra work worth quoting, and assigns it to a designer, writer or analyst. Nothing gets started from a personal chat thread, so nothing gets lost in one either.

Once the work is done, the person logs the time beside the task in about five seconds (Team and up). Because each client has its own project, the hours add up per client without anyone sorting them, and timesheets show each person's week. When a client asks what this month's retainer covered, the answer comes from the record rather than from memory.

Per-column WIP limits help the studio say no at the right moment. When the "in review" column is already full, the account lead can see that another rush job means something else waits, before promising it to a client.

Planning for the festive rush

If your clients sell to consumers, the run-up to Diwali is likely to be the busiest stretch of your year, and it lands in the same weeks your own team wants leave. Holi brings a second, smaller version. Capacity planning on Team and up counts approved leave and public holidays, so you can see in advance that the creative team has fewer days than the campaign calendar needs, and schedule production earlier.

Regional festivals differ from state to state, so if your team includes people from outside the region, ask for their leave dates early and put them in. If your agency works some Saturdays, plan on the days people actually work.

Scorecards on Business are adjusted for approved leave and visible to the person they describe. ShipSprint does no screenshots, keystroke logging or activity tracking, which matters in a creative team where good work doesn't look like constant typing.

Using ShipSprint from Chandigarh: four things to know

Who you're buying from. ShipSprint is developed in Hyderabad by Quantuva Technologies Pvt. Ltd. You're billed in rupees with GST invoices, and support is by email and in-app chat.

Time zones. Support works in IST, the same hours as your studio, and usually answers the same working day. In festive season, raise setup questions before the rush starts rather than in the middle of it.

Billing. Per-seat charges are in rupees through Razorpay. Prices exclude GST; the GST-compliant invoice lets an agency with a valid GSTIN claim input-tax credit.

Data protection. Campaign work often involves customer lists, leads and contact details, which fall under the Digital Personal Data Protection Act, 2023. Before any of that goes into a task, check the sub-processor list and the security overview against your obligations and each client's contract.