Project Management Software for IT Companies in Taipei
For Taipei IT services and support firms whose clients range from a manufacturer with a fixed production date to an office that just needs its helpdesk answered. How ShipSprint keeps each account's queue, hours and deadlines apart.
- 14-day full-access trial
- No card required
- 7-day refund on paid plans
Clients with very different deadlines
An IT services firm in Taipei can easily have two kinds of client on the same bench. One is close to manufacturing: its systems change requests are tied to a certification window or a line that has to be running by a certain week. The other is a conventional software or office client whose tickets matter but can wait a day without real harm.
Put both through one shared inbox and the result is predictable. Whoever escalates loudest gets the engineers, the request with a hard external date sits behind three routine ones, and nobody notices until that date is close.
ShipSprint gives each client its own project and board, with per-column WIP limits that make a full queue obvious before another request is accepted. New requests land in a triage inbox and get assigned on purpose, with the client’s deadline in view, rather than picked up by whoever opened the email first.
Hours that are already attached to the right client
For a support contract billed by time, the timesheet is the invoice, and hours rebuilt from memory at month end are where revenue leaks. On Team and up, an engineer logs time in about five seconds next to the task they just closed. Because each task already belongs to a client’s project, the hours arrive sorted by account, and weekly timesheets collect them per person.
If someone forgets a day, the reminder goes to them, not to their manager. That keeps logging a habit rather than a disciplinary matter, which matters on a support desk where people are already interrupted all day.
The same numbers protect fixed-price work. When a project for a manufacturing client is running over its estimate, the logged hours show it while there’s still time to raise a change request.
What keeps a multi-client desk under control
The parts of ShipSprint that a Taipei IT firm running several accounts tends to use first.
Each client’s tickets and change requests on their own board, with WIP limits sized to the contract.
An engineer waiting on site access or a client password taps “I’m blocked” on the my-day screen, and the right person is pulled in with context.
On Team and up, one view of work across accounts, with capacity planning that counts leave and out-of-office.
On Business, the workspace audit log shows who changed what, and people can sign in with Google or Microsoft.
Setup notes and fixes in the built-in wiki, with page history. Any sentence can become a task when a runbook step needs doing.
Holidays, leave and fair scorecards
Capacity planning on Team and up counts approved leave and public holidays, so an account isn’t promised cover by engineers who are away. In Taiwan, Lunar New Year, the Dragon Boat Festival and the Mid-Autumn Festival are the dates to plan around. They move each year with the lunar calendar, so add them when a support schedule is agreed rather than discovering them the week before.
On Business, scorecards are built from delivered work and the hours people log themselves. They are adjusted for approved leave and visible to the engineer they describe. There are no screenshots, no keystroke logging and no activity tracking anywhere in the product.
Engineers who live in an editor or a chat assistant can use Claude, ChatGPT, Claude Code, Cursor or Antigravity over MCP on Team and up. The assistant acts with that engineer’s own permissions, and on Business each of its actions is in the audit log.
Before a Taipei IT firm signs up
Who you’re buying from. Quantuva Technologies Pvt. Ltd., a company in Hyderabad, India, builds and sells ShipSprint. There is no office or local entity in Taiwan; support comes by email and in-app chat.
Time zones. IST is 2 hours 30 minutes behind Taipei, with no daylight saving on either side. Our working day overlaps your afternoon, so send setup questions early with the details attached and expect an answer the same working day, Indian time.
Billing. Each seat is charged in Indian rupees through Razorpay, and your bank converts it. Whether Taiwanese business tax is due on a service bought from abroad is something your accountant should confirm.
Data protection. Your firm and your clients work under Taiwan’s Personal Data Protection Act, and client contracts often add terms about subcontractors. Before tickets with client personal data go in, compare the sub-processor list and the security overview with the Act and with each service agreement.
Questions from Taipei IT companies
Per seat. Team is ₹299 per user per month with up to 100 projects; Business is ₹599 with unlimited projects. A client can have its own project at no extra charge.
Yes. Each client has its own board and WIP limits, and the triage inbox lets a lead assign a request with its date in view instead of in arrival order.
No. Quantuva Technologies is based in Hyderabad and supports customers remotely by email and in-app chat.
No. Free covers the core boards for up to 5 users and 2 projects. Time tracking and timesheets start on Team. You can try them for 14 days on the Business trial, no card required. See the pricing page.
Yes. A full JSON export is available on every plan, and every paid charge can be refunded in full within 7 days.
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