Project Management Software for IT Companies in Brisbane

The shared inbox that worked for three clients

Plenty of IT support firms start with one shared mailbox, a whiteboard and an engineer who knows every client personally. That holds for three or four accounts. At eight or ten it breaks, quietly: nobody can see which client has four tickets waiting on the same person, and the account that shouts loudest gets the most attention.

Hours suffer the same way. When engineers jump between clients all day, the time gets written up at the end of the week, roughly, and the firm can't say with confidence which contracts make money.

ShipSprint puts a triage inbox in front of the queue, so every new ticket or change request is assigned deliberately to a client board and a person. Each client gets a project with its own columns and WIP limits. Time is logged in about five seconds next to the ticket just closed, and on Team and up those entries feed timesheets you can check before invoicing.

Clients in another time zone, half the year

Queensland doesn't use daylight saving, so between October and April a client in Sydney or Melbourne is an hour ahead of you. If your contracts promise response times, check how they're written: a ticket logged at 8am in Sydney arrives at 7am in Brisbane. The triage inbox keeps those early requests visible to whoever starts first.

Capacity planning on Team and up counts approved leave, out-of-office and public holidays. Across Australia, the Christmas to late-January summer break and Easter are when a bench runs thin, and public holidays differ by state, so a Queensland firm may be closed on a day an interstate client is working. Seeing that in advance makes it easier to roster cover.

When the usual engineer is away, whoever is covering can tap "I'm blocked" on their "my day" screen to pull in a colleague with the ticket's context attached.

Growing past one manager

When the owner can no longer review every account personally, Business adds the owner command center across every client, a Monday digest, and delivery forecasts from measured velocity for project work such as migrations. The workspace audit log, also on Business, records who changed what.

None of it relies on watching engineers. There are no screenshots, keystroke logs or activity tracking. On Business, scorecards are adjusted for approved leave and visible to the engineer they describe.

Before a Brisbane IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd. makes ShipSprint in Hyderabad, India. It has no office or local entity in Australia, and support is by email and in-app chat.

Time zones. IST is 4 hours 30 minutes behind Brisbane, with no seasonal change on either side. Our working day overlaps your afternoon, so questions are usually answered the same Indian working day. Don't schedule a cut-over that depends on a reply within the hour.

Billing. We bill each seat in Indian rupees through Razorpay, and your bank converts the charge. Your accountant can say how GST applies to a service from an overseas supplier.

Data protection. Tickets often contain your clients' staff names, emails and device details, which can be personal information under the Privacy Act 1988 and the Australian Privacy Principles. Client contracts may go further. Check the sub-processor list and the security overview against both.