Project Management Software for IT Companies in Canberra

Five contracts, five reporting formats

An integrator working for government rarely has one client. The bench might be split across a support contract for one agency, an implementation for another and a short discovery piece for a third. Each has its own program office, its own reporting cycle, and its own definition of "on track".

When all of that runs through one queue, two things suffer. Consultants get double-booked, because nobody can see that the same person is promised to two contracts in the same week. And the monthly report for each contract is rebuilt by hand, from timesheets that were filled in late and an inbox that holds half the decisions.

ShipSprint gives each contract its own project and board, with columns that match how that client works and per-column WIP limits. New requests go into a triage inbox and get placed on the right contract before anyone picks them up. Time is logged in about five seconds next to the task just finished, and on Team and up the timesheets show hours by project.

When a consultant rolls off

People move between contracts, and the knowledge they carry has to stay behind. The built-in wiki is the place for a contract's environment notes, contacts, decisions and known issues, with page history so you can see what changed and when. Any sentence can be turned into a ticket, which is useful when a handover note says "this still needs doing".

Capacity planning on Team and up counts approved leave and public holidays. In Australia, the Christmas to late-January summer break and Easter are the big gaps, and public holidays differ between states, with the ACT keeping some of its own. If a contract involves people working from Sydney or Melbourne as well as Canberra, both calendars matter.

ShipSprint doesn't monitor consultants. There are no screenshots, keystroke logs or activity tracking; hours are what people log themselves, and reminders go to them, not to their manager.

Scope and accreditation

ShipSprint holds no Australian government security accreditation. It's general-purpose software for the unclassified side of an engagement: schedules, tickets, hours and status. Classified material stays in the systems your contract specifies. Within that scope, each workspace is an isolated tenant, every user can turn on two-factor authentication, and on Business staff can sign in with Google or Microsoft.

Before a Canberra IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., Hyderabad, India, builds and supports ShipSprint. There's no office or local entity in Australia; support is by email and in-app chat.

Time zones. IST is 4 hours 30 minutes behind Canberra in July and 5 hours 30 minutes behind in January, when the ACT is on daylight saving. Our working day starts in your afternoon, and replies usually come the same Indian working day. Leave margin for that around a go-live.

Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts the amount. Your accountant can advise on GST for a service from an overseas supplier, and your finance team should confirm the purchase fits your own procurement rules.

Data protection. Tickets for agency clients can include personal information, which brings in the Privacy Act 1988 and the Australian Privacy Principles, and the client's contract may be stricter still. Check the sub-processor list and the security overview against both before any client data goes in.