Project Management Software for Marketing Agencies in Canberra

Six people need to approve this paragraph

Communications work for a government client often goes through more hands than a commercial job: a project officer, a branch manager, a legal or policy review, sometimes a minister's office. Each round of comments arrives separately, and the version everyone agreed on is hard to find a week later.

Meanwhile the agency is also running private-sector retainers that move faster and have one person signing off. When both kinds of client share one inbox and one designer, the slow approval chain blocks the studio and the quick client waits behind it.

ShipSprint lets each client have its own board with the stages that client actually uses. A government campaign can have a column for each review step and a WIP limit on "waiting for client", so work stuck in approval is visible instead of quietly piling up. A commercial retainer can run on three columns. New briefs from either arrive in one triage inbox.

Reporting on a government contract

Agency contracts often ask for a regular account of what was delivered and how many hours it took. When time is logged as the work happens, next to the task, that report starts from records rather than from memory. A missed day prompts the person who forgot, not their manager, and there are no screenshots, keystroke logs or activity tracking.

On Business, the agency owner has a command center across every client and a Monday digest, and the workspace audit log records who changed what in the workspace.

Capacity planning on Team and up counts approved leave and public holidays. The Christmas to late-January summer break and Easter take the most out of an Australian team, and public holidays differ by state; the ACT has some of its own. Sign-offs can take longer when a client's reviewers are on leave, so it's worth planning campaign dates with that in mind.

What it won't do

ShipSprint isn't a CRM, an invoicing tool or a social publishing tool, and it holds no Australian government security accreditation, so classified or sensitive material belongs elsewhere. It handles the delivery side: briefs, stages, dates, people and hours.

Using ShipSprint from Canberra: the practical bits

Who you're buying from. The product comes from Quantuva Technologies Pvt. Ltd. in Hyderabad, India. There's no office or local entity in Australia; support works through email and in-app chat.

Time zones. IST is 5 hours 30 minutes behind Canberra in January and 4 hours 30 minutes behind in July. We start work in your afternoon, and a question usually gets an answer the same Indian working day, so set up a new client board ahead of the kickoff meeting.

Billing. We charge per seat in Indian rupees through Razorpay, and your card issuer converts to Australian dollars. Ask your accountant how GST applies to a service bought from overseas.

Data protection. Stakeholder lists, survey responses and contact details are personal information under the Privacy Act 1988 and the Australian Privacy Principles, and government contracts may set their own conditions. Read the sub-processor list and the security overview against both before uploading any.