Project Management Software for Marketing Agencies in Brisbane

When the founder stops being the system

In a young agency, the founder knows every client, every deadline and who is working on what. The system is their memory. Then the agency takes on its seventh and eighth accounts, hires two account managers, and the founder's memory stops scaling.

What follows is familiar. A brief is promised by two people for two different dates. A new account manager doesn't know the client hates a particular word. A content deadline sits in someone's personal calendar. And the hours for small client requests never get logged, so a retainer looks profitable until someone adds it up.

ShipSprint gives the agency a shared memory. Every incoming brief goes into a triage inbox and gets placed on a client board. Campaign dates live on a content calendar the whole team can see. Client preferences go in the wiki. On Team and up, time is logged in five seconds next to the task just finished, and the timesheets show where the month went.

Interstate clients and the summer break

If you work for clients in other states, note that because Queensland doesn't use daylight saving, a Sydney or Melbourne client is an hour ahead of you from October to April, which matters for live campaign launches and morning approvals.

The calendar matters too. The Christmas to late-January summer break and Easter take the biggest bite out of an Australian agency's capacity, and public holidays differ by state. Capacity planning on Team and up counts approved leave, out-of-office and public holidays, so an account lead can see a thin week coming and agree dates with the client early.

On Business, the owner gets a command center across every account and a Monday digest, which replaces walking round the studio asking how each client is going.

What ShipSprint leaves to other tools

It doesn't manage sales pipeline or contacts, send invoices or publish to social channels. It tracks delivery: who is doing what, by when, and how long it took. It also doesn't watch your staff. There are no screenshots, keystroke logs or activity tracking, and a missing time log prompts the person concerned, not their manager.

Using ShipSprint from Brisbane: practical points

Who you're buying from. ShipSprint comes from Quantuva Technologies Pvt. Ltd. in Hyderabad, India. There is no office or local entity in Australia; we support customers by email and in-app chat.

Time zones. IST is 4 hours 30 minutes behind Brisbane throughout the year. Our day starts after your lunch, and a question is usually answered the same Indian working day, so set up a new client's workspace ahead of the kickoff rather than on the morning.

Billing. Seats are charged in Indian rupees through Razorpay, and your card issuer converts to Australian dollars. How GST applies to an overseas service is your accountant's call.

Data protection. Customer lists and campaign data you hold for clients can be personal information under the Privacy Act 1988 and the Australian Privacy Principles, and your client agreements may add their own terms. Read the sub-processor list and the security overview against both before uploading any.