Project Management Software for Marketing Agencies in Melbourne

The hours that never reach the invoice

An account manager takes a forty-minute client call between two meetings, then a quick round of amends on a banner set, then a revised media plan. By Friday, the timesheet holds a rough total for the day and the detail is gone. Across a team and a month, that gap is real money, and it shows up as retainers that look profitable on paper and aren’t.

The other leak is capacity. A creative team carrying three retainers has no shared view of which client is eating the week, so a new brief is accepted on top of two that are already full. The result is late nights, slipped dates and a client who notices.

ShipSprint goes after both problems. On Team and up, the time log sits beside the task someone has just finished and takes about five seconds. Each client has its own board with WIP limits, so a creative lead can see the load before saying yes to the next request.

Running a studio across the Australian year

Agency calendars are lumpy. The summer break from Christmas to late January empties both the studio and the client side, so campaigns meant to land in February need their production done before the break. Easter takes a long weekend out of autumn work, and public holidays differ by state: an interstate client may be closed on a day your Melbourne team is working, or the reverse. Capacity planning on Team and up counts approved leave and out-of-office, so a production schedule doesn’t assume people who won’t be there.

When someone is waiting on client sign-off, the “I’m blocked” button on their “my day” screen pulls in the account lead with the context, rather than the work sitting quietly until the next status meeting.

On Business, the agency owner gets the command center across every client and a Monday digest assembled automatically. Scorecards there are based on delivered work and self-logged hours, adjusted for approved leave and visible to the person they describe. ShipSprint doesn’t take screenshots, log keystrokes or track activity, which is worth being able to say to senior creatives you’re trying to hire.

One limit to be clear about: ShipSprint tracks delivery and hours. It isn’t a CRM or an invoicing system, so new business and billing stay in the tools you already use.

Buying from Melbourne: four things to know

Who you’re buying from. Quantuva Technologies Pvt. Ltd., a company in Hyderabad, India, makes ShipSprint. There’s no office or local entity in Australia; support is by email and in-app chat.

Time zones. IST is 5 hours 30 minutes behind Melbourne in summer and 4 hours 30 minutes behind in winter. Our working day falls in your afternoon, so a question raised in the morning usually gets its reply the same working day, Indian time.

Billing. Each seat is charged in Indian rupees through Razorpay and converted by your bank. How Australian GST applies to an overseas software service is something to confirm with your accountant.

Data protection. Client contact lists, audience data and campaign briefs can include personal information covered by the Privacy Act 1988 and its Australian Privacy Principles. Read the sub-processor list and the security overview, and check them against your own obligations and the terms in your client contracts before uploading any of it.