Project Management Software for IT Companies in Perth

When the engineer who took the call is on the road

A Perth IT provider’s week can include a CBD client’s laptop rollout, a regional site visit that takes a full day of travel, and a ticket from a customer whose head office sits on the east coast, 2 or 3 hours ahead. The engineer on the road is out of reach for hours, and a request that only they saw sits until they’re back.

The fix is to stop letting tickets live with people. In ShipSprint every new ticket and change request lands in a shared triage inbox, and from there on the client’s own board, where whoever is covering can see it, pick it up, and see the history.

The second leak is hours. Time worked on a site visit tends to be written up days later from memory, and fixed-fee contracts look healthier than they are. On Team and up, a time log takes about five seconds next to the finished task, and timesheets are built from those logs.

The owner’s view, and project work

On Team, the manager dashboard gives the service lead one place to check the team’s work across clients. On Business, the owner command center brings every client into one view and the Monday digest arrives assembled, so the week’s priorities don’t depend on a phone round of the engineers.

For project work run in sprints, such as a server migration or a network refresh, Business adds delivery forecasts recalculated from measured velocity as each sprint closes. A slipping cutover shows up while there’s still time to tell the client.

Scorecards on Business use delivered work and self-logged hours, are adjusted for approved leave, and are visible to the engineer they describe. No screenshots, no keystroke logging, no activity tracking.

Plan the year around the summer break from Christmas to late January and Easter, and remember that public holidays differ by state: Western Australia’s don’t all line up with those of an east-coast client, so support coverage needs checking on both calendars.

Before a Perth IT company signs up

Who you’re buying from. Quantuva Technologies Pvt. Ltd., based in Hyderabad, India, makes ShipSprint. There’s no office or local entity in Australia; support is by email and in-app chat.

Time zones. IST is 2 hours 30 minutes behind Perth throughout the year. Our working day overlaps most of your afternoon, and replies usually come the same working day, Indian time.

Billing. Billing is per seat in Indian rupees, collected through Razorpay, and your bank converts it to dollars. Whether and how Australian GST applies to an imported service is for your accountant to confirm.

Data protection. Tickets often hold client staff names, email addresses and device details, which the Privacy Act 1988 and the Australian Privacy Principles cover. Your client contracts may add more. Check the sub-processor list and the security overview against both, and keep passwords out of tickets and wiki pages.