Project Management Software for IT Companies in Vancouver
For Vancouver IT services and managed services firms running several client contracts on one small bench. How ShipSprint keeps tickets, projects and billable hours apart per client, and what to know before buying from India.
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Tickets and projects fighting for the same engineer
An IT services firm usually carries two kinds of work at once. There's the steady flow of client tickets (a laptop that won't enrol, a mailbox permission, a firewall rule) and there are projects with a start and an end: a tenant migration, a network refresh, a new office fit-out. The same few engineers do both.
The tickets always win in the moment, because someone is waiting. The project slips a day at a time, and nobody notices until the client asks why the cut-over date has moved. When the month closes, the hours behind both kinds of work have to be pieced together for the invoice.
ShipSprint gives each client its own project, with a board for tickets and another for project work if you want them separate. Per-column WIP limits stop the ticket board from quietly absorbing a whole week, and the manager dashboard on Team shows who is carrying which accounts.
How the work is organised
New requests arrive in one inbox, where a lead assigns them to the right client board instead of an engineer picking up whatever reached them first.
On Team and up, a time entry takes about five seconds next to the ticket just closed, and timesheets add up per client for the month's invoice.
Each client's setup notes, credentials procedure and escalation steps live in the built-in wiki with page history. Any line can become a task.
From the "my day" screen, an engineer waiting on a client admin or a vendor taps one button and the right person is pulled in with the details attached.
Team includes work follow-ups, so a ticket parked while you wait on the client has a follow-up attached instead of relying on someone's memory.
When a client asks who touched their systems
Clients increasingly ask their IT provider what tools hold their information. Every ShipSprint workspace is an isolated tenant, every user can turn on two-factor authentication, and the whole workspace can be exported as JSON on any plan.
On Business, the workspace audit log records who changed what, including actions taken by AI assistants, and staff can sign in with Google or Microsoft. On Team and Business, engineers can query the workspace from Claude, ChatGPT or Cursor over MCP, and the assistant only has the permissions of the person using it.
No screenshots, keystroke logging or activity tracking happen anywhere in the product, which matters when your engineers are working inside client environments.
For staffing, capacity planning on Team and up counts approved leave and out-of-office. Ticket volume rarely drops for the Christmas to New Year period, Canada Day on 1 July or Thanksgiving in October, so plan who covers each client before the holiday rather than during it.
Before a Vancouver IT firm signs up
The vendor. ShipSprint is built and sold by Quantuva Technologies Pvt. Ltd., Hyderabad, India. We have no office or local entity in Canada, and support works through email and in-app chat.
Support hours versus yours. IST is 13 hours 30 minutes ahead of Vancouver in winter and 12 hours 30 minutes ahead in summer. Replies usually come the same working day, Indian time, which for you means overnight, so ShipSprint isn't the place for anything you'd need answered mid-incident. Set up and test client boards before you move live tickets across.
Paying for it. Each seat is billed in Indian rupees through Razorpay, and your bank handles the conversion to Canadian dollars. Ask your accountant how GST/HST and BC's PST apply to software bought from outside Canada.
Your clients' data. Personal information in tickets is covered by PIPEDA, and British Columbia has its own private-sector privacy law. Read the sub-processor list and the security overview, then check them against your obligations and each client's contract before ticket data goes in.
Questions from Vancouver IT companies
Yes. Give each client its own project. Time logged on Team and Business stays against that client's tasks, so the timesheet for one account doesn't mix with another's.
No. ShipSprint is project and work management. It handles the triage inbox, boards, time and capacity well, but if you need SLA timers or a ticket portal for clients, keep your help desk and use ShipSprint for the project side.
Most start on Team at ₹299 per user per month for timesheets, follow-ups and the manager dashboard. Business, at ₹599, adds the audit log, sign-in with Google or Microsoft, scorecards and priority support. See the pricing page.
No. The company is in Hyderabad, India, and all support is remote.
Yes. Every plan includes a full JSON export of the workspace, and a paid charge is refunded in full within 7 days.
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