Project Management Software for IT Companies in Calgary

Tickets and projects fighting over the same engineers

Most managed IT firms sell two things to each client: support under a monthly agreement, and projects on top of it, such as a network refresh, a cloud migration or new hardware for a site office. The same engineers do both. When a printer outage and a migration milestone land on the same morning, the outage wins, and the migration slips without anyone deciding that it should.

Over a quarter, that becomes the story of the account review. The client sees a project that is late and a support bill that looks normal, and the firm has no clean way to show that the project lost two weeks to tickets the client raised.

ShipSprint lets you set up support and project work as separate projects for each client, each with its own board and per-column WIP limits. Everything incoming lands in a triage inbox first, where someone decides whether it’s a support ticket, a change to the project, or a new piece of work to quote. The trade-off between them becomes a decision you can point to later.

Showing a client where the hours went

On Team and up, engineers log time in about five seconds beside the ticket or task they just closed. Because support and projects live in separate projects, the weekly timesheets show each client’s hours already split between the support agreement and project work. A missed day gets a reminder sent to the engineer, not escalated to the service manager.

That split is what makes an account review useful. If a client’s support hours keep running above what the agreement covers, or a project is slipping because of ticket volume, the numbers show it before renewal, and the conversation is about facts rather than impressions.

On Business, delivery forecasts are calculated from measured velocity as each sprint closes, which gives project work a realistic date. There is no screen recording, keystroke logging or activity tracking. Scorecards on Business use delivered work and self-logged hours, adjusted for approved leave, and each engineer sees their own.

Cover over Christmas, Canada Day and Thanksgiving

Support doesn’t stop for holidays, so the calendar is a staffing question. Capacity planning on Team and up counts approved leave and public holidays, which lets you see before the Christmas to New Year period, Canada Day on 1 July or Thanksgiving in October which clients will be thinly covered, and arrange it ahead of time. It’s also the place to avoid scheduling a migration cutover into a week when half the team is away.

When a client’s IT or security team asks about your own tools, the short version is: each workspace is an isolated tenant, every user can turn on two-factor authentication, and on Business there’s sign-in with Google or Microsoft plus the workspace audit log.

Before a Calgary IT firm signs up

Who you’re buying from. Quantuva Technologies Pvt. Ltd. of Hyderabad, India, builds and sells ShipSprint. It has no office or local entity in Canada, and support is by email and in-app chat.

Time zones. IST is 12 hours 30 minutes ahead of Calgary in winter and 11 hours 30 minutes ahead in summer. Our working days don’t overlap, so raise setup questions with the details in the first message; replies usually arrive the same working day, Indian time, which is overnight for you.

Billing. You pay per seat in Indian rupees through Razorpay, and your bank converts the amount to Canadian dollars. Ask your accountant how GST applies to a service bought from a supplier outside Canada.

Data protection. Client tickets carry names, emails and device details, and PIPEDA and Alberta’s own private-sector privacy law may both be relevant. Compare the sub-processor list and the security overview with your obligations and each client’s contract before importing ticket history.