Project Management Software for IT Companies in Tel Aviv

Tickets that arrive while you're off

An IT firm on a Sunday-to-Thursday week with clients on Monday-to-Friday has a predictable gap. Requests sent by a European or US client on Friday land during your weekend. On Sunday morning they're scattered across email, chat and a shared mailbox, and the first hour of the week goes on working out what came in, who it's for, and which of it is urgent.

ShipSprint gives those requests one place to wait. Tickets and change requests from every client go into a triage inbox, and on Sunday someone works through it and assigns each one deliberately, rather than whoever opens their messages first picking up whatever they see.

Each client has its own project and board with per-column WIP limits. When a client's queue is full, the board shows it before another request is promised, which matters when a growing client's support load climbs faster than its contract.

Hours per client, without the month-end rebuild

On Team and up, engineers log time in about five seconds beside the ticket they just closed. Because the ticket sits in that client's project, the hours are already attached to the right account, and timesheets collect each person's week. If someone misses a day, the reminder goes to them, not their manager.

That gives a services manager two things: a defensible invoice for time-and-materials clients, and early warning when a fixed-fee support contract is costing more hours than it pays for.

None of it is monitoring. ShipSprint takes no screenshots, logs no keystrokes and tracks no activity. On Business, scorecards draw on delivered work and self-logged hours, are adjusted for approved leave, and can be seen by the engineer they describe.

Holiday cover in Tishrei and at Passover

Clients abroad keep raising tickets through Israeli holidays. Rosh Hashanah, Yom Kippur and Sukkot fall close together in the autumn, and Passover comes in the spring. Capacity planning on Team and up counts approved leave, out-of-office and public holidays, so you can see weeks ahead which clients will be thin on cover and tell them what to expect.

When a client's security team sends a vendor questionnaire, point them to the security overview: every workspace is an isolated tenant, every user can use two-factor authentication, and the full workspace exports as JSON on every plan.

Using ShipSprint from Tel Aviv: practical points

Who you're buying from. Quantuva Technologies Pvt. Ltd. of Hyderabad, India, builds ShipSprint. There's no office or local entity in Israel; support runs by email and in-app chat.

Time zones. IST is 3 hours 30 minutes ahead of Tel Aviv in winter and 2 hours 30 minutes ahead in summer. Raise questions in your morning, while it's afternoon in India, for a same-day reply. Sunday is usually not an Indian working day, so a Sunday question will normally be answered on Monday.

Billing. You're billed per seat in Indian rupees through Razorpay, and your bank converts the charge to shekels. Your accountant can tell you how Israeli VAT applies to a service bought from abroad.

Data protection. You and your clients are bound by Israel's Protection of Privacy Law, and clients abroad may add their own requirements by contract. Before client data goes into a ticket, check the sub-processor list and the security overview against both.