Project Management Software for Marketing Agencies in Santiago
For Santiago marketing and content agencies whose retainers depend on knowing what each client really costs in hours. What ShipSprint tracks for an agency, and what to check before buying from a company in India.
- 14-day full-access trial
- No card required
- 7-day refund on paid plans
The retainer that slowly stops paying
Most agency retainers are priced on an estimate of monthly hours. Then the client adds a channel, asks for "a quick extra round" on every piece, and starts sending briefs to whichever account manager answers fastest. Nobody decides to give the work away. It just stops being recorded, and three months later the retainer covers much less than the team is doing.
Spreadsheets of hours fail at exactly this point, because they depend on people remembering on Friday what they did on Tuesday. The fix is to make logging so quick that it happens at the moment the work is done, and to make requests arrive in one place where they can be counted.
ShipSprint gives each client a board with its own WIP limits and puts new briefs into a triage inbox. On Team and up, a designer or writer logs time in about five seconds beside the task they just finished, and timesheets build per client from there.
How the pieces fit an agency
Marketing templates and vocabulary come with the subscription, alongside engineering, HR and operations.
Requests go into the triage inbox instead of one person's messages. Someone assigns each to a client board, so out-of-scope work is spotted when it arrives, not at invoice time.
Content calendars and launch checklists use marketing templates, with per-column WIP limits so the review column doesn't silently fill up.
Keep each client's guidelines and meeting notes in the built-in wiki. Any sentence, such as "new logo on all social templates", can become a task with an owner.
Team adds work follow-ups and email digests, so pieces waiting on client feedback stay in view.
ShipSprint covers delivery: the work, the hours and the capacity. Keep pipeline and contacts in the tool you already use.
Retainers keep running when the studio is half empty
A monthly retainer doesn't pause for the summer. In Chile, January and February are the main holiday months, and September has the Fiestas Patrias around 18 September. Clients may still expect their usual volume of posts, newsletters and reports in those weeks, while several of your people are away.
On Team and up, approved leave and out-of-office are part of capacity planning, so you can see in December which client boards will be short in January and agree reduced output, front-load content, or move work between people before the gap appears.
On Business, scorecards and manager performance analytics are leave-adjusted, so someone who took three weeks off in February isn't marked down for it, and each person can see the scorecard that describes them. Nothing in ShipSprint takes screenshots, logs keystrokes or tracks activity; hours come only from what people log.
Agency owners on Business also get the owner command center across every client and a Monday digest, which replaces the Monday morning round of "where are we on each account".
Using ShipSprint from Santiago: four things to check
Who you're buying from. The vendor is Quantuva Technologies Pvt. Ltd., a company in Hyderabad, India. There is no office or local entity in Chile, and help is available by email and in-app chat.
Time zones. IST is 8 hours 30 minutes ahead of Santiago in January (Chilean summer time) and 9 hours 30 minutes ahead in July. Replies usually come the same Indian working day, which falls during your night, so an afternoon question is often answered by the next morning. Set up the workspace well before a big campaign rather than the day before.
Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts the charge into pesos. Ask your accountant how IVA treats a service bought from a provider outside Chile.
Data protection. Agencies often handle client customer lists and campaign contacts. Chile's Law 19,628 on the protection of private life applies to personal data now, with Law 21,719 due to replace it. Before any client's data goes into a workspace, check the sub-processor list and the security overview against that law and your client agreements.
Questions from Santiago agencies
Yes, on Team and Business. Time logged against each client's board adds up in timesheets, so a retainer review starts from recorded hours.
Free covers core boards for up to 5 users and 2 projects with no time limit. Time tracking, follow-ups and capacity planning start on Team, at ₹299 per user per month.
No. It handles the delivery side once a client has signed: boards, logged hours and capacity.
Each person needs a seat. Every user can use two-factor authentication, and on Business people can sign in with Google or Microsoft.
The workspace moves to Free with nothing deleted, and you can export everything as JSON on any plan. Paid charges are refunded in full if you ask within 7 days. See the pricing page.
Keep reading
More in Santiago
Marketing agencies in other cities
See it on your own work.
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- 14-day full-access trial
- Sample project included
- No card required
- 7-day refund on paid plans
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