Project Management Software for SaaS Companies in Santiago

Customer requests, release dates and the people in between

A subscription business lives on renewals, and renewals depend on promises: the integration a customer asked for, the fix support said was coming, the feature sales mentioned in a demo. Each promise starts in a different place, and by the time it reaches engineering it has often lost the name of the customer who asked and the date someone implied.

Two things tend to go wrong. Requests reach engineers through side channels and skip prioritisation entirely, and release dates are set from optimism rather than from how fast the team actually ships.

ShipSprint addresses both. Customer requests from support and sales go into a triage inbox, where product decides what gets scheduled. Engineering's board follows GitHub on Team and up. On Business, delivery forecasts are recalculated from measured velocity as each sprint closes, so the date support gives a customer is based on real progress.

Planning releases around the Chilean summer

If your customers renew on a calendar-year cycle, the months either side of New Year are when roadmap promises get tested. They're also when a Chilean team thins out: January and February are the summer holiday months, and the Fiestas Patrias around 18 September take days out of the third quarter.

On Team and up, capacity planning includes approved leave and out-of-office, so a release planned for February shows how many engineers will really be there. On Business, the forecast follows actual velocity, so a slower summer sprint moves the projected date immediately instead of surprising support in March.

Answering your own customers' security questionnaires

SaaS companies selling to larger customers get vendor questionnaires, and those questions reach the tools you use internally. Every ShipSprint workspace is an isolated tenant, every user can use two-factor authentication, and the whole workspace exports as JSON on every plan. On Business, staff sign in with Google or Microsoft, and the workspace audit log records changes, including those made by AI assistants.

Those assistants (Claude, ChatGPT, Claude Code, Cursor and Antigravity) connect over MCP on Team and Business, and they act with the permissions of the person using them, nothing more. ShipSprint takes no screenshots, logs no keystrokes and tracks no activity.

Before a Santiago SaaS team signs up

Who you're buying from. ShipSprint is a product of Quantuva Technologies Pvt. Ltd. in Hyderabad, India, which has no office or local entity in Chile. Support is handled over email and in-app chat, with priority support on Business.

Time zones. IST is 8 hours 30 minutes ahead of Santiago in January, when Chile uses summer time, and 9 hours 30 minutes ahead in July. Expect answers on the Indian working day, usually the same one your message arrives in, which means a reply is often there when your morning starts. Don't plan a cut-over from another tool for a moment when you'd need help within the hour.

Billing. Seats are billed in Indian rupees through Razorpay, monthly or yearly, and your bank handles the conversion to pesos. Your accountant can say how IVA and any other tax rules apply to a service purchased from abroad.

Data protection. Personal data in Chile falls under Law 19,628 on the protection of private life, which Law 21,719 is set to replace. If support tickets you copy in contain your customers' personal data, compare the sub-processor list and the security overview with that law and with the data processing terms you've agreed with your own customers.