Project Management Software for IT Companies in Paris
For Paris IT services firms whose client list mixes large organisations with formal change processes and small companies that just want things fixed. How ShipSprint handles both on one team without treating them the same.
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- 7-day refund on paid plans
A formal client and an informal one, on the same bench
Many IT firms serve two very different kinds of client. A large organisation wants every change requested in writing, approved by a named person and scheduled in a maintenance window. A small company emails "the Wi-Fi is down again" and expects someone to call back within the hour. Both pay, both matter, and the same engineers often work for both in the same week.
Running them through one generic process fails both. The large client's approvals get skipped when things are busy, which causes trouble at the next audit. The small client gets forms it never asked for and starts looking elsewhere.
In ShipSprint, each client has its own project and board, and the columns can reflect how that client works. The large account can have a stage for changes awaiting the client's sign-off before anything moves to "scheduled". The small account can go straight from triage to "doing". Per-column WIP limits apply to each board, so the busy account can't quietly take everyone's time.
What the large client will ask for
Bigger clients tend to send security questionnaires. Typical questions concern who can access their information, how people sign in and whether changes are recorded. On Business, the workspace audit log records what happened in the workspace, including actions by AI assistants acting for a user, and people can sign in with Google or Microsoft. On every plan, each workspace is an isolated tenant and every user can turn on two-factor authentication.
Point the questionnaire at the security overview and answer from what it says. Anything it doesn't cover is worth asking support about before you sign the client's contract, not after.
Day-to-day tools for a mixed client book
Requests from every client arrive in one place, and someone decides the order, instead of the loudest email winning.
On Team and up, about five seconds per entry next to the finished ticket, reminders to the engineer and weekly timesheets per client.
The manager dashboard on Team and up, with capacity planning that counts leave and out-of-office.
Procedures and contacts for each client in the built-in wiki, with page history. Any sentence can become a task.
On Business, delivery forecasts from measured velocity for longer work such as migrations, so a slip is visible early.
Covering May and August
Capacity planning on Team and up counts approved leave and public holidays. For a French IT firm the difficult periods are the cluster of public holidays in May, the August summer break and Christmas to New Year. A large client's maintenance window that falls on a May holiday, or a migration scheduled for mid-August, needs its cover agreed well in advance. The capacity view shows which accounts will be short before it becomes a problem.
ShipSprint doesn't monitor your engineers while they cover: there are no screenshots, keystroke logs or activity tracking.
Before a Paris IT firm signs up
Who you're buying from. ShipSprint is sold by Quantuva Technologies Pvt. Ltd., based in Hyderabad, India. There is no office or local entity in France, and support is by email and in-app chat.
Time zones. IST is 4 hours 30 minutes ahead of Paris in winter and 3 hours 30 minutes ahead in summer. Questions sent in the morning usually get a reply the same working day, Indian time; for a move from an older ticketing tool, start early in the week.
Billing. Seats are billed in Indian rupees through Razorpay and converted by your bank. Whether and how TVA applies to a service bought from outside the EU is for your accountant to confirm.
Data protection. Client tickets often hold personal data, so GDPR applies, and larger clients usually add a data processing agreement. Check the sub-processor list and the security overview against both before client work moves in.
Questions from Paris IT companies
Yes. Each client is a separate project with its own board, so a client with an approval step and a client without one can sit side by side.
Business, at ₹599 per user per month, along with sign-in with Google or Microsoft, forecasts and priority support.
No. Free is the core boards for up to 5 users and 2 projects. Time tracking and timesheets start on Team.
No. The contract is with Quantuva Technologies Pvt. Ltd. in India, and invoices are in rupees.
A full JSON export of the workspace is available on every plan. Plan details are on the pricing page.
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