Project Management Software for IT Companies in Prague

Support contracts, change requests and one shared bench

An IT services firm rarely has one kind of work. The same engineers might handle a monthly support contract for one client, a migration project for another and a block of change requests for a third. Each client raises work in its own way, expects its own response, and pays on its own terms.

When all of that sits in one queue, two things go wrong. The account that complains most gets the people, and the hours are pieced together from memory when the invoice is due. Both cost money: the first in client relationships, the second in time that was worked but never billed.

ShipSprint gives every account its own project and board. Tickets, change requests and planned work for that client stay there, with per-column WIP limits that show a full queue before another request is accepted. Anything new from any client goes into a triage inbox and is assigned on purpose, not grabbed by whoever happened to see the email.

Hours that match the invoice

For time-and-materials contracts, the timesheet is what the client pays for. On Team and up, an engineer logs time in about five seconds next to the ticket just closed. If a day is empty, the reminder goes to the engineer, not their manager. Weekly timesheets then collect each person's hours, and because each ticket belongs to a client's project, the hours already sit against the right account.

Fixed-price work benefits too. When a migration is running over budget, the hours logged against that project show it while there's still time to raise a change request rather than absorb the loss.

None of this is monitoring. ShipSprint takes no screenshots, logs no keystrokes and tracks no activity. The hours are the ones people record themselves.

Covering support through Czech holiday weeks

Capacity planning on Team and up counts approved leave and public holidays, so a support rota isn't built around engineers who are away. For a Czech firm the weeks to look at first are Christmas to New Year, Easter, and the July and August summer holidays, when longer leave is common and the bench gets thin.

A client in another country keeps its own calendar, and its quiet weeks won't always fall on yours. Put both calendars into the plan when you agree cover for the summer, and you'll know before July which accounts are short.

Before a Prague IT firm signs up

Who you're buying from. ShipSprint comes from Quantuva Technologies Pvt. Ltd., based in Hyderabad, India. We have no office or local entity in the Czech Republic, and support runs through email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Prague in winter and 3 hours 30 minutes ahead in summer. Setup questions sent in your morning usually get an answer the same working day, Indian time, so plan any move from your old tool for early in the week rather than late on a Friday.

Billing. Seats are billed in Indian rupees through Razorpay and converted by your bank. For the VAT treatment of a service bought from a non-EU supplier, ask your accountant.

Data protection. Your firm processes client data under GDPR, and most support contracts add data processing terms of their own. Read the sub-processor list and the security overview against both before tickets with personal data go into ShipSprint.