Project Management Software for IT Companies in Munich

Can we take on another client?

For an IT service provider, the hardest question is usually asked by sales: there's a new contract on the table, can the team handle it? The honest answer depends on how full each engineer's week already is across every client, and that is rarely written down anywhere reliable. The usual result is a yes, followed a month later by slower response times for the existing clients.

In ShipSprint, each client is a project with its own board. Per-column WIP limits make a full queue visible on that client's board, and on Team and up the manager dashboard shows the whole team's load across clients, with capacity planning that accounts for approved leave and out-of-office. Before you say yes to the new contract, you can see who actually has room.

Incoming tickets and change requests go to a triage inbox first. A lead assigns them, so work doesn't silently land on the engineer who happens to know the client best until that person is the bottleneck for three accounts.

When an engineer moves between accounts

Rotating people between clients is normal for a service provider, and it's where knowledge gets lost. Keeping each client's setup notes and decisions in the wiki, beside that client's board, means the handover is a page to read rather than a meeting to schedule. When a page says "renew the client's certificate before March", that sentence can be turned into a task with an owner and a date.

Engineers who use AI tools can connect Claude, ChatGPT, Claude Code, Cursor or Antigravity over MCP on Team and up. The assistant acts with the engineer's own permissions, so it only sees the client projects that engineer can see. On Business, its actions appear in the workspace audit log.

No part of this is monitoring. There are no screenshots, keystroke logs or activity tracking; hours are what people log themselves, and a missed day reminds the engineer, not their manager. If you have a works council (Betriebsrat), it usually needs to agree to software that could be used to monitor performance. Those facts help that discussion, but the decision is the council's.

Your holidays, and your clients'

Capacity planning on Team and up includes public holidays as well as leave. In Germany, Christmas to New Year and Easter are the obvious gaps, and regional public holidays and school summer holidays differ by state. Your engineers follow Bavaria's calendar, but a client's IT department in another state may be at work on one of your holidays and expect cover. Agree in advance who covers those days and put it on the client's board.

Before a Munich IT provider signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd. of Hyderabad, India. It has no office or local entity in Germany. Support is by email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Munich in winter and 3 hours 30 minutes ahead in summer. Questions sent in your morning usually get a reply the same working day, Indian time, so set up and test the workspace well before you move client work onto it.

Billing. Per seat in Indian rupees through Razorpay. Your bank converts the charge to euros, and your accountant can confirm how VAT applies to a service from outside the EU.

Data protection. Client tickets often contain personal data, which you process under the EU General Data Protection Regulation (GDPR) and your processing agreements with each client. Check the sub-processor list and the security overview against both. Workspaces are isolated tenants, and every user can turn on two-factor authentication.