Project Management Software for IT Companies in Frankfurt

Several clients, one bench, separate records

An IT services firm rarely has one customer. The same engineers cover a support contract for one client, a migration project for another and on-call work for a third. Each client wants to know what was done for them, by whom and how long it took, and a client in financial services may need that answer for its own auditors.

A single shared ticket queue makes that hard. Requests from every account arrive in one place, the loudest client gets attention first, and the hours are pieced together from memory when the monthly report is due.

In ShipSprint each client gets its own project and board. Per-column WIP limits show when an account's queue is already full, before someone accepts another request. New tickets and change requests land in a triage inbox, where a lead assigns them on purpose instead of whoever opened the email first. Team includes up to 100 projects, which is room for a sizeable client book; Business removes the limit.

Hours that a client report can rely on

For a support contract billed by the hour, the timesheet is the invoice. An engineer logs time in about five seconds, right beside the ticket just closed. Because each ticket sits in a client's project, the hours already belong to the right account when the week's timesheet is collected. If a day is missing, the reminder goes to the engineer first, privately.

Fixed-price work benefits too. Hours logged against a migration project show an overrun while there is still time to raise a change request, not after the budget is gone.

None of this watches anyone. There are no screenshots, keystroke logs or activity tracking. If your firm has a works council (Betriebsrat), introducing software that could be used to monitor performance usually needs its agreement; that decision is theirs, and knowing the product has no monitoring features makes the discussion simpler.

Planning around holidays on both sides

Capacity planning on Team and up includes the leave and holidays people enter as out-of-office. In Germany the big gaps are Christmas to New Year and Easter, and school summer holidays and regional public holidays differ by state. Your engineers may follow Hesse's calendar while a client's IT team elsewhere in Germany is off on a different day, so a planned cutover should be checked against both.

A client with an end-of-year change freeze adds another constraint. Put the freeze on the board as a dated task in that client's project so nobody schedules a release into it.

Using ShipSprint from Frankfurt: what to know first

Who you're buying from. Quantuva Technologies Pvt. Ltd., based in Hyderabad, India, builds and sells ShipSprint. It has no office or local entity in Germany, and support is by email and in-app help.

Time zones. IST is 4 hours 30 minutes ahead of Frankfurt in winter and 3 hours 30 minutes ahead in summer. Raise setup questions in your morning and you will usually have a reply the same working day, Indian time; don't plan a client cutover that depends on an answer from us in your evening.

Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts the amount to euros. Ask your accountant how VAT applies to a service bought from outside the EU.

Data protection. As a service provider you handle client data under the EU General Data Protection Regulation (GDPR), usually under a processing agreement with each client. Compare the sub-processor list and the security overview with those agreements before client personal data goes into a ticket.