Project Management Software for IT Companies in Kolkata
A Kolkata IT services firm in Salt Lake might run a support contract for a century-old trading house and a delivery project for a newer software client in the same week. ShipSprint keeps each one's hours honest.
A client roster split between two generations of business
Kolkata's IT services companies, clustered around Salt Lake's Sector V, serve a genuinely mixed client base most cities don't have. Alongside newer software and services accounts sit long-established trading houses and distribution businesses, only recently digitizing operations that ran on relationships and paper for decades. Supporting the trading client often means a support contract shaped around shipment cycles and payment reconciliation, nothing like the sprint-based delivery work a software client expects.
That mix breaks a single undifferentiated queue fast. A trading client's ticket about a reconciliation mismatch and a software client's feature request don't compete on the same terms, and treating them identically on one list usually means the trading client's issue, less familiar to a delivery team raised on software vocabulary, gets deprioritized simply because it's less legible.
ShipSprint gives each client its own board with its own capacity limit, so a trading account's support queue and a software account's sprint each get the hours actually committed to them, described in whatever vocabulary fits the account.
What actually changes when every account has its own board
Nobody on the trading side has to learn sprint terminology, and nobody on the software side has to learn how a consignment reconciliation works.
Each account carries its own per-column WIP limits, so a trading client's support queue and a software client's sprint each keep the capacity actually promised to them, not whichever one is more familiar to the team.
A reconciliation query or a feature request lands in a shared inbox regardless of which client it came from, so an unfamiliar issue doesn't sit unassigned just because it doesn't look like the usual work.
The time log sits next to the task just finished. Hours roll up by client automatically, so a trading account's real support cost is a number, not a guess reconstructed from memory each month.
A delivery lead sees, in one screen, exactly how the bench splits between older, relationship-driven accounts and newer, sprint-based ones, instead of assuming the newer account gets more attention by default.
Delivery forecasts are calculated from each account's own measured pace, so a trading client's support contract and a software client's delivery project each show a realistic timeline, not one modeled on the other.
A Friday utilization check that doesn't need five spreadsheets
Most services firms can say, roughly, which accounts felt busy this week. Fewer can say precisely how many hours went against a trading client's support contract versus a software client's sprint, especially when a lot of the trading side's coordination still happens over phone calls that never get written down anywhere a second person could check. The owner command center rolls every account into one screen, so that check is a look rather than a reconstruction, and a Monday digest arrives on its own.
There are no screenshots, no keystroke logging and no activity tracking anywhere in the product. Scorecards are leave-adjusted and visible to the person they describe, so a long-standing business isn't asked to trust a vendor's word for who's actually carrying which account.
Questions from Kolkata IT companies
Yes. Billing runs in rupees with GST-compliant invoices, and annual billing is available. Prices exclude applicable taxes.
Yes. A client's board doesn't have to run on sprint vocabulary. The triage inbox and per-column limits work the same way for a reconciliation-driven support queue as they do for a sprint, so an account can be tracked the way it actually thinks about its own work.
No. There are no screenshots, no keystroke logging and no activity tracking, only work outcomes: delivered items and hours the person logs themselves. Scorecards are leave-adjusted and visible only to the person they describe.
Free covers up to five users and two projects, permanently. Team is ₹299 per user per month, or ₹2,899 per year, up to 40 users. Business is ₹599 per user per month, or ₹6,499 per year, and adds forecasts, scorecards and the owner command center. Full detail is on the pricing page.
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