Project Management Software for IT Companies in Kuala Lumpur

Is this contract actually profitable?

A services firm with a dozen client contracts usually knows its revenue per client to the ringgit. What it often doesn't know is the cost side: how many engineer-hours each client really consumes, including the quick fixes, the phone calls and the change requests that were never formally raised.

That gap opens because work arrives through too many doors. A client emails one engineer directly, messages another, and calls the account manager, and each request gets handled without anyone recording it against the contract. By the time hours are reconciled at month end, they're estimates.

ShipSprint closes the doors. Each client is its own project with its own board and per-column WIP limits, and every incoming request goes into a triage inbox before anyone starts on it. Once work is accepted, the time spent on it is logged in about five seconds beside the task (Team and up), so the hours are attached to the right client from the start.

Cover during Hari Raya, Chinese New Year and Deepavali

Support contracts don't pause for festivals, but teams thin out around them. In Malaysia, Hari Raya Aidilfitri, Chinese New Year and Deepavali are the holidays that most affect capacity, and because they fall at different times of year, cover can be stretched more than once, especially if people add leave around the festival they celebrate.

On Team and up, capacity planning counts approved leave and out-of-office, so the duty roster for the week after Hari Raya is planned around who's actually in. If a client needs a project delivered across one of those periods, the board shows the reduced capacity before the date is promised.

On Business, the owner command center shows every client in one place, and scorecards reflect delivered work and logged hours, adjusted for leave and visible to the engineer. There's no screenshot capture, keystroke logging or activity tracking.

Buying from India: four practical points

Who you're buying from. Quantuva Technologies Pvt. Ltd., Hyderabad, India, makes and sells ShipSprint. There's no office or local entity in Malaysia; support runs by email and in-app chat.

Time zones. IST is 2 hours 30 minutes behind Kuala Lumpur all year. Raise setup questions after your lunch break, when the Indian working day is in full swing; replies usually come the same working day, Indian time.

Billing. Seats are billed in Indian rupees through Razorpay and converted to ringgit by your bank. Whether service tax is due on a digital service bought from overseas is for your accountant to confirm.

Data protection. Client tickets often contain names, email addresses and system details, and the Personal Data Protection Act 2010 governs how you process personal data in Malaysia. Your client contracts may also restrict which vendors can see it. Check the sub-processor list and the security overview against both.