Project Management Software for SaaS Companies in Leeds

Each new customer is a small project of its own

Selling software to businesses usually means more than handing over a login. There's data to import, users to set up, an integration to configure and a training session to run. Each of those onboarding projects has its own dates and its own customer contact, and they compete for time with the people building the product.

When onboarding lives in a spreadsheet and the roadmap lives in a sprint tool, nobody sees the clash until a big customer's go-live lands in the same week as a release. Requests raised during onboarding, the "it would be great if" ones, get noted somewhere and then lost.

ShipSprint can hold both. Each customer onboarding can be its own project, built from the operations templates, with a checklist and owners. Engineering runs sprints on its own board. Feature requests from onboarding calls go into the triage inbox, where product decides what makes the roadmap.

Release dates the customer success team can repeat

On Team and up, GitHub keeps the engineering board current: branches move cards and merged pull requests close them. Customer success can look at the board and trust it, without asking an engineer.

On Business, delivery forecasts are worked out from the team's measured velocity as sprints close. When a feature a customer is waiting for starts to slip, the forecast shows it early, and the account manager can reset expectations before the customer asks.

Capacity planning on Team and up counts approved leave and public holidays across both groups of people. Before promising an onboarding go-live or a release, look at the bank holiday weekends, Easter and the gap from Christmas to New Year, when there may not be enough people on either side to support it.

When your own customers send a security questionnaire

B2B buyers, particularly in financial and legal work, often ask which suppliers can see their data. If their details end up in your onboarding tasks, ShipSprint is one of those suppliers, so it helps to know the answers before the questionnaire arrives.

Every workspace is an isolated tenant, two-factor authentication is available to every user, and the whole workspace can be exported as JSON on every plan. On Business, people can sign in with Google or Microsoft, and the workspace audit log records what was changed, including actions taken by AI assistants. There are no screenshots, keystroke logs or activity tracking.

Using ShipSprint from Leeds: four things to know

Who you're buying from. Quantuva Technologies Pvt. Ltd. in Hyderabad, India, makes and sells ShipSprint. It has no office or local entity in the UK and supports customers through email and in-app chat.

Time zones. IST is 5 hours 30 minutes ahead of Leeds in winter and 4 hours 30 minutes ahead in summer. Expect a reply the same working day, Indian time; questions raised in your morning get the most overlap.

Billing. Each user is a seat billed in Indian rupees via Razorpay, with your bank converting to sterling. Ask your accountant how VAT applies to a service bought from outside the UK.

Data protection. Your obligations come from the UK GDPR and the Data Protection Act 2018, and your customer contracts may add more. Check the sub-processor list and the security overview against both, and keep the answers handy for your own questionnaires.