Project Management Software for IT Companies in Buenos Aires
For Buenos Aires IT services and managed-support firms that run several client contracts at once and bill for the hours. How ShipSprint keeps tickets, people and time sorted by client, and what to check before buying from India.
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Five contracts, one bench of engineers
An IT services firm rarely has the luxury of one client. The same eight or ten engineers cover a support contract for one company, a migration for another and a retainer for a third, and the requests arrive by email, by chat and by phone, often outside your working hours because the client is in another country.
The cost shows up in two places. Requests that arrive in one person's inbox get handled in the order they were noticed, not the order they matter, and the client with the loudest account manager gets more of the week than their contract pays for. Then, at month end, the hours have to be rebuilt from memory before the invoice can go out.
ShipSprint gives each client a project and a board of its own, puts incoming requests in a shared triage inbox, and makes logging time a five-second step next to the ticket just closed. On Team and up, those logs feed timesheets and the manager dashboard, so the month-end question becomes a report rather than a reconstruction.
How a services firm sets it up
The mechanics that decide whether a support contract makes money.
New tickets and change requests land in one inbox. Someone decides which client board they belong on and who takes them, so work is assigned on purpose.
Per-column limits make it visible when one account's open tickets have filled the week, before a lead agrees to take on more for that client.
One tap after closing a ticket records the time against it. A missed day prompts the engineer, not their manager, so nobody is chased in public.
The manager dashboard on Team and up shows who is spread across several accounts and who can take the next escalation.
Client setup notes, escalation paths and recurring fixes live in the built-in wiki with page history. Any line in a runbook can become a ticket.
Cover during the summer break
A support contract doesn't pause because the team is on holiday. In Argentina the January and February summer holidays, Carnival and Holy Week are when capacity drops, and clients abroad may be working normally through all of them. Out-of-office and capacity planning on Team and up take approved leave and public holidays into account, so a lead can see which accounts are thin in a given week and arrange cover before it is needed.
When someone is out, the "I'm blocked" button on the "my day" screen pulls in the right colleague with the ticket's context attached, and the runbook for that client is one link away. That's usually enough for the person covering to pick up an account they don't normally run.
On Business, the owner command center shows every client board at once, and delivery forecasts from measured velocity flag a project that is slipping while there is still time to talk to the client about it. The workspace audit log, also on Business, records who changed what, which helps when a client asks how a decision was made.
Before you buy: notes for IT firms in Buenos Aires
Who you're buying from. Quantuva Technologies Pvt. Ltd., a company in Hyderabad, India, builds and supports ShipSprint. We have no office or local entity in Argentina. Support is by email and in-app chat.
Time zones. IST is 8 hours 30 minutes ahead of Buenos Aires throughout the year. Our working day ends around the time yours gets going, so a question raised in your morning is usually answered on the next Indian working day. Set up your client boards early in the week rather than the night before a go-live.
Billing. We charge per seat in Indian rupees through Razorpay. Your card issuer or bank converts the amount. Ask your accountant how Argentine tax treats a software service paid to a foreign supplier.
Data protection. If tickets carry personal data, Argentina's Law 25,326 on personal data protection applies, and so may the terms your clients have set in their own contracts. Read the sub-processor list and the security overview with both in mind before you copy client data into a workspace.
Questions from Buenos Aires IT companies
Give each client its own project. Time logged on that project's tasks shows up in the timesheets on Team and Business, which you can review before invoicing.
Team covers up to 40 users and 100 projects. Business, at ₹599 per user per month or ₹6,499 per user per year, has unlimited projects and adds forecasts, scorecards, the audit log and priority support.
No. No screenshots, keystroke logging or activity tracking. Hours are the ones people log themselves, and on Business each person can see their own leave-adjusted scorecard.
Yes, on Business. Two-factor authentication is available to every user on every plan.
No. We are based in Hyderabad and support customers remotely. Pricing and plan details are on the pricing page.
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