Project Management Software for IT Companies in Bogotá
For Bogotá IT services firms that have to keep clients covered through Colombia's long weekends, including any clients abroad who work on a different calendar. How ShipSprint helps plan coverage and keep each client's work and hours apart, and what to know before buying from India.
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The holiday Monday that's a working day for your client
Colombia moves many of its public holidays to the following Monday, so the year is dotted with long weekends, and Holy Week and the Christmas season take longer breaks on top. For an IT services firm, the question each time is the same: who is covering which client, and does the client know?
If any of your clients are outside Colombia, the question gets sharper. Their Monday is an ordinary working day. A request that arrives at nine in the morning their time either has someone to pick it up or waits until Tuesday, and the client only learns which when it's too late to plan around.
ShipSprint doesn't solve coverage for you, but it makes it plannable. On Team and up, out-of-office and capacity planning count approved leave and public holidays, so before each long weekend a lead can see who is actually available and which client boards have no one on them.
How the work is kept apart
Each client's requests, project work and notes stay in their own project, with per-column WIP limits on its board.
New requests land in a triage inbox, so a lead routes them to the person covering that client instead of whoever happened to see them.
Time entries on Team and Business take about five seconds next to the task just closed, and timesheets add up per client for invoicing.
Each client's environment, contacts and escalation steps sit in the built-in wiki with page history, so the engineer covering a long weekend has what the usual one knows.
From "my day", one tap on "I'm blocked" brings in the colleague who can help, with the ticket's details attached.
Before each long weekend
A short routine helps. On the Thursday before a holiday Monday, check the capacity view for the coming week, confirm who covers each client, and turn the handover notes for anything in progress into tasks with an owner. Any sentence in a wiki page can become a task, so the notes and the work stay connected.
On Team and up, the manager dashboard shows who is carrying which accounts, and work follow-ups keep requests waiting on a client reply from being forgotten over the break.
On Business, the workspace audit log records who changed what, including actions taken by AI assistants, and staff can sign in with Google or Microsoft. That helps when a client asks who on your side has access to their information. ShipSprint itself captures no screenshots, keystrokes or activity data.
Buying ShipSprint from Bogotá: what to check
The vendor. Quantuva Technologies Pvt. Ltd. builds ShipSprint in Hyderabad, India. We have no office or local entity in Colombia, and support is by email and in-app chat.
Time zones. IST is 10 hours 30 minutes ahead of Bogotá throughout the year. Replies usually come the same working day in India, which is your night, so don't rely on ShipSprint support during a live client incident; set up and test client projects before you move real requests over.
Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts to Colombian pesos. Your accountant can say how IVA applies to software bought from a foreign provider.
Your clients' data. Tickets often include names, emails and phone numbers, which Colombia's Law 1581 of 2012 protects. Read the sub-processor list and the security overview, and check them against your obligations and each client's contract before ticket data goes in.
Questions from Bogotá IT companies
Yes, on Team and Business. Capacity planning counts public holidays and approved leave, and out-of-office shows who is away, so gaps in coverage are visible in advance.
No. It handles triage, boards, time and capacity. If you need SLA clocks or a client-facing ticket portal, keep your help desk for that and use ShipSprint for planning and project work.
Team, at ₹299 per user per month or ₹2,899 per year, for up to 40 users. Free covers core boards only. See the pricing page.
No. ShipSprint is sold directly by Quantuva Technologies from India.
Yes. The full workspace exports as JSON on every plan, and any paid charge is refunded in full within 7 days.
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