Project Management Software for Marketing Agencies in Ottawa

“Who approved this version?”

Some clients are relaxed about process. Others, often the ones with layers of review on their side, want to know exactly which draft went to whom, who approved it, and whether the brief changed between round two and round three. When the answer is buried in an email chain, the account manager spends an afternoon reconstructing it, and that afternoon isn’t billable.

In ShipSprint, a client’s approval process can simply be the columns on its board: drafting, internal review, with client, approved, live. A card’s position is its status, and moving it is the record that it happened. WIP limits on the “with client” column make a pile-up of unanswered approvals visible, which is usually the real reason a campaign is late.

The brief itself lives in the built-in wiki, with page history. If the client’s key message changed after the creative was already made, the previous version is still there to point to, and any sentence in the brief can be turned into a task for the team.

Billing for the extra rounds

Every round of amends outside the agreed number is time the agency can either bill or lose. On Team and up, people log time in about five seconds next to the task they just finished. Because each task sits on a client’s board, the hours belong to that client automatically, and timesheets show the week per person.

That gives an account lead something concrete for the conversation about scope: the cards for rounds four and five, with the hours against them and the date each one went to the client. Reminders about missing hours go to the person who missed them, not to their manager, and nothing in ShipSprint records screens or keystrokes to fill the gaps.

An Ottawa agency buying from India: what to check

Who you’re buying from. ShipSprint is sold by Quantuva Technologies Pvt. Ltd. of Hyderabad, India. We have no office or local entity in Canada, and support comes by email and in-app chat.

Time zones. IST is 10 hours 30 minutes ahead of Ottawa in winter and 9 hours 30 minutes ahead in summer. Support generally answers during the same working day in India, so most questions are settled overnight from your side; plan the switch-over for a quiet week, not a launch week.

Billing. Seats are paid in Indian rupees through Razorpay, with your bank converting to Canadian dollars. Ask your accountant whether GST or HST applies to a service bought from a supplier outside Canada.

Data protection. Agencies are generally covered by PIPEDA, and some provinces add their own privacy laws. If campaign work involves client customer lists or personal data from a public-sector client, review the sub-processor list and the security overview against your obligations and each client agreement before it goes anywhere near a card.

Campaign timing and the holiday calendar

Capacity planning on Team and up subtracts approved leave and public holidays from the studio’s available days. Canada Day on 1 July, Thanksgiving in October and the Christmas to New Year period each take days out of a production schedule, and the last one usually sits right before clients want new-year campaigns ready.