Project Management Software for SaaS Companies in Jakarta
For Jakarta SaaS companies where customer requests, the roadmap and the engineering board have drifted into three different places. How ShipSprint brings them back together, and what to check before buying from an Indian vendor.
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Customer requests, the roadmap and the board, in three places
In a subscription business, the same feature gets discussed in three rooms. Support hears that a customer needs it. Sales mentions it on a renewal call. Engineering has it somewhere in the backlog with an estimate nobody has looked at since. Each team keeps its own list, and the first time anyone notices they disagree is when a customer asks for the date they were promised.
ShipSprint gives those requests one entry point. Feature requests and bug reports from support and sales go into a triage inbox, where product decides what gets scheduled, instead of into an engineer's direct messages. Once a request is on the board, it moves with the code: on Team and up, GitHub branches move cards and merged pull requests close them, so the board matches the repository without anyone updating it by hand.
On Business, delivery forecasts are recalculated from the team's measured velocity each time a sprint closes. A release that is slipping shows up weeks before the date, while there's still time to cut scope or reset the customer's expectations.
Where each team in a SaaS company works
Engineering, product, support, marketing and leadership on one plan, each with templates in its own vocabulary.
Sprint boards with per-column WIP limits, kept in step with GitHub on Team and up.
Specs written in the built-in wiki with page history. Any sentence in a spec can become a task, so the plan and the backlog stay linked.
Requests go to the triage inbox with the customer's context in the description, so product sees the reason behind each one.
Launch checklists and announcement calendars planned against the forecast date rather than last quarter's roadmap slide.
On Business, the owner command center across every team and a Monday digest that arrives assembled.
Release dates that account for Lebaran
A release promised for the week of Eid al-Fitr (Lebaran) is a release nobody is around to support. In Indonesia, Ramadan and Lebaran, with their collective leave days, are the stretch that most changes how much a team can ship and how many people are on hand when something breaks afterwards. Christmas to New Year is the other.
Capacity planning on Team and up counts approved leave, out-of-office and public holidays, so the sprints before a break are planned on the people who'll actually be there. On Business, the forecast reflects that reduced capacity as sprints close, which gives sales an honest answer before a date goes into a renewal.
Engineers who prefer to stay in their editor can do that. On Team and Business, Claude, ChatGPT, Claude Code, Cursor and Antigravity connect to the workspace over MCP, acting only with the developer's own permissions; on Business, every assistant action is in the workspace audit log.
Before a Jakarta SaaS company signs up
Who you're buying from. ShipSprint is a product of Quantuva Technologies Pvt. Ltd., Hyderabad, India. There's no office or local entity in Indonesia, and support is handled by email and in-app chat.
Time zones. IST is 1 hour 30 minutes behind Jakarta, all year round. Our day starts while your morning is well under way and runs into your evening, so a question about a GitHub connection or a migration, sent with the details attached, usually gets a reply within the same working day.
Billing. Plans are billed per seat in Indian rupees through Razorpay, and your bank converts the charge into rupiah. How Indonesian VAT applies to software bought from a foreign supplier is for your accountant to advise on.
Data protection. If support tickets copied into ShipSprint include your customers' personal data, Indonesia's Personal Data Protection Law (Law No. 27 of 2022) applies to how you handle it. Your own customers' security reviews may ask which vendors see their data, too. Check the sub-processor list and the security overview against both.
Questions from Jakarta SaaS teams
Business only, at ₹599 per user per month or ₹6,499 per user per year. Team, at ₹299, has GitHub integration, time tracking, capacity planning and AI assistant access, but not forecasts, scorecards or the command center.
No. Code stays in GitHub. ShipSprint follows it, moving cards when branches open and closing them when pull requests merge.
Every user can turn on two-factor authentication. On Business, people can also sign in with Google or Microsoft. Each workspace is an isolated tenant.
No. Quantuva Technologies sells directly from Hyderabad, India, and supports Indonesian customers remotely.
If nobody upgrades, the workspace moves to Free with nothing deleted. If you do pay and change your mind, any paid charge is refunded in full within 7 days. See the pricing page.
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