Project Management Software for IT Companies in Lima

When the client list outgrows the spreadsheet

Most IT services firms start with one or two anchor clients and a shared spreadsheet. It works until the fifth or sixth account. Then the same engineers are split across implementations, support retainers and small change requests, and nobody can say with confidence who is free next week or how many hours a client actually used last month.

The symptoms are familiar. A ticket waits because it went to someone on leave. A consultant is double-booked and both clients notice. Month-end invoicing turns into an exercise in reconstructing hours from chat history.

ShipSprint gives each client its own project and board. Team allows up to 100 projects and Business has no limit, so adding a client doesn't mean rethinking the setup. New tickets and change requests land in a triage inbox, where a lead assigns them to the right client board instead of leaving them with whoever received the email.

Billable hours from the work itself

On Team and up, time is logged in about five seconds next to the ticket just closed. The reminder goes to the engineer, not to their manager, which keeps logging a habit rather than a surveillance exercise. Timesheets build from those entries per client project, so an invoice or a retainer review starts from records made at the time.

The manager dashboard and capacity planning show how people are split across clients, with approved leave and holidays included. That's where a lead sees, before saying yes to a new request, that the bench is already full that week.

There is no screenshot capture, keystroke logging or activity tracking. On Business, scorecards are built from delivered work and logged hours, adjusted for leave, and each person can see their own.

Planning the bench through the Peruvian year

Holy Week, the Fiestas Patrias on 28 and 29 July and the Christmas to New Year period are when both your team and your clients' teams are thinnest. Capacity planning on Team and up counts approved leave and public holidays, so a go-live promised for early August can be checked against the real hours available in late July.

What a Lima IT firm should know before signing up

Who you're buying from. ShipSprint comes from Quantuva Technologies Pvt. Ltd. in Hyderabad, India. There's no office or local entity in Peru, and support is by email and in-app chat.

Time zones. IST is 10 hours 30 minutes ahead of Lima, and neither side changes clocks. Our working day falls during your night, so replies usually come the same working day, Indian time, and are often waiting by your morning. Plan a rollout so that nothing on the day depends on a live answer from us.

Billing. We bill per seat in Indian rupees through Razorpay; your bank converts the charge to soles. Ask your accountant how IGV or other Peruvian taxes treat a service purchased from India.

Data protection. Client tickets often contain personal data, which Peru regulates under the Personal Data Protection Law (Law 29733). Your client contracts may also restrict which tools you use. Check the sub-processor list and the security overview against both.