Project Management Software for SaaS Companies in Manila

The gap between "reported" and "fixed"

In a subscription business, the support team is the first to hear when something breaks. What happens next decides whether the customer stays happy. Too often the bug report goes into a chat message to a developer, the developer fixes it in a branch, the fix ships, and nobody tells support. The customer asks again a week later and the agent has to go and find out.

The problem gets worse when support and engineering keep different hours or sit in different places. Whatever isn't written down doesn't make the hand-off.

ShipSprint closes the loop in three steps. Support files the report into a triage inbox, where product or the tech lead decides its priority. Once scheduled, it becomes a card on the engineering board. On Team and up, the board follows GitHub: the branch moves the card, and the merged pull request closes it, so support can see the fix has landed and reply to the customer without asking anyone.

Releases, forecasts and the holiday calendar

On Business, delivery forecasts are recalculated from the team's measured velocity at the close of each sprint. A release that's slipping is visible weeks before its date, while there's time to cut scope or tell customers what to expect.

Capacity planning on Team and up counts approved leave and public holidays. In the Philippines, Holy Week and a Christmas season that runs long, into early January, are the periods that most affect a sprint. A big release in mid-December leaves fewer people around to support it through the holidays, so make that trade-off on purpose.

Every person opens to "my day": today's items, a one-tap time log and an "I'm blocked" button that pulls in the right colleague with the context attached. Nothing in the product takes screenshots, logs keystrokes or tracks activity, and Business scorecards are leave-adjusted and visible to the person they describe.

Using ShipSprint from Manila: four things to know

Who you're buying from. Quantuva Technologies Pvt. Ltd. in Hyderabad, India, builds and sells ShipSprint. It has no office or local entity in the Philippines. Support is by email and in-app chat, with priority support on Business.

Time zones. IST is 2 hours 30 minutes behind Manila, with no daylight saving on either side. Most of your working afternoon overlaps ours, so setup questions sent before mid-afternoon usually get a reply the same working day, Indian time.

Billing. Seats are billed per user in Indian rupees through Razorpay, and your bank converts the charge to pesos. Ask your accountant how Philippine VAT applies to a subscription bought from abroad.

Data protection. Support tickets copied into a workspace often carry customer details, which the Data Privacy Act of 2012 governs in the Philippines, and your customers may ask which vendors see their data. Check the sub-processor list and the security overview against your obligations and customer contracts.