Project Management Software for IT Companies in Manila

The ticket that nobody picked up

A support or services desk rarely loses work because nobody cared. It loses work in the handover. One engineer marks a ticket "waiting on client", goes off shift, and the person picking up the queue has no idea what the client was asked or when. Multiply that across several client accounts and a few rotations, and some tickets will sit untouched until the client escalates.

If your desk runs shifts, or simply has people starting and finishing at different times, status that lives in a conversation doesn't survive. It has to be written where the next person will look.

In ShipSprint, every client account has its own project and board, and a card's column is its status. New tickets and change requests arrive in a triage inbox, so a lead assigns each one to the right client and person instead of leaving it with whoever received the email. Per-column WIP limits show when an account's queue has more open work than the team can move.

Billing clients and planning the bench

Timesheets on Team and up are built from the time entries engineers log against each ticket, per client project. Month-end billing and retainer reviews start from records made when the work was done.

The manager dashboard and capacity planning show how people are split across client accounts, with approved leave, out-of-office and public holidays counted. In the Philippines, Holy Week and a Christmas season that runs long, into early January, are when capacity drops furthest. If clients abroad expect normal cover through those weeks, plan the roster before you agree to it.

On Business, the owner command center shows every client account on one screen, the Monday digest arrives assembled, and delivery forecasts for project work are recalculated from measured velocity as sprints close, so a slipping go-live shows up weeks ahead.

No part of the product watches people. There are no screenshots, no keystroke logging and no activity tracking. Business scorecards come from delivered work and self-logged hours, adjusted for leave, and each person can see their own.

Before a Manila IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., Hyderabad, India, makes and sells ShipSprint. There's no office or local entity in the Philippines. Support is by email and in-app chat.

Time zones. IST is 2 hours 30 minutes behind Manila. Our working day overlaps most of your afternoon, and replies usually come the same working day, Indian time. Questions raised outside those hours wait for the next Indian working day, so don't count on us for anything urgent overnight.

Billing. Seats are billed per user in Indian rupees through Razorpay; your bank converts to pesos. Your accountant can confirm how Philippine VAT applies to a service bought from India.

Data protection. Client tickets often contain personal data, which the Data Privacy Act of 2012 covers in the Philippines, and many client contracts set their own rules on third-party tools. Check the sub-processor list and the security overview against both before moving tickets in.