Project Management Software for IT Companies in Warsaw

Several clients, one pool of engineers

An IT services company is rarely doing one job. The same engineers may be covering a managed-support contract for one client, a fixed-price migration for a second and a time-and-materials team for a third. Each contract has its own scope, its own way of raising tickets and its own idea of what "urgent" means.

When all of that sits in one queue, the loudest client tends to get the people. Hours get pieced together from memory at the end of the month, and a fixed-price job that's running over is noticed when the invoice is due, not while there's still time to raise a change request.

ShipSprint gives each client its own project and board. Per-column WIP limits show when a client's queue is already full, before someone promises another ticket. Incoming requests from every contract go into a triage inbox, where a lead assigns them deliberately instead of leaving them to whoever read the email first.

The timesheet is the invoice

For time-and-materials work, hours that aren't logged aren't billed. On Team and Business, an engineer logs time in about five seconds next to the ticket they just closed. If a day is missing, the reminder goes to the engineer, not to their manager. Timesheets gather each person's week, and because every ticket belongs to a client's project, the hours are already sorted by contract.

The same numbers help on fixed-price work. Logged hours against a client's project show an overrun while it's still a conversation, not a write-off.

None of this is monitoring. ShipSprint takes no screenshots, logs no keystrokes and tracks no activity. The hours are the ones people enter themselves.

Polish holidays and your clients' holidays

Capacity planning on Team and up counts approved leave and public holidays. On the Polish side, the dates that most affect a support rota are Easter, All Saints' Day on 1 November, and Christmas to New Year. If a client is in another country, its holidays won't line up with yours: a week when your desk is full can be a week when the client's own staff are away, and the reverse. Put both calendars into the plan before agreeing response times for those weeks.

On Business, delivery forecasts use measured velocity as each sprint closes, so a migration that loses days to a holiday shows the new date early. Scorecards on Business are adjusted for leave and visible to the engineer they describe.

Before a Warsaw IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd. builds ShipSprint in Hyderabad, India. There's no office or local entity in Poland; support is by email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Warsaw in winter and 3 hours 30 minutes ahead in summer. Our working day overlaps your morning, so anything you raise before lunch usually gets an answer the same Indian working day.

Billing. Per seat, in Indian rupees, through Razorpay. Your bank converts the charge into złoty. Ask your accountant how Polish VAT applies to a service bought from a supplier outside the EU.

Data protection. You're bound by the GDPR, and your clients' contracts may add their own terms on where ticket data can go. Read the sub-processor list and the security overview against both before client data goes into a ticket.