Project Management Software for IT Companies in Stockholm

The client's systems don't take July off

A support contract runs twelve months a year. Your team doesn't. In Sweden the long summer holiday in July, with Midsummer just before it, can take many people out at the same time, and the client's servers, licences and user accounts still need looking after. It goes far better when cover is decided in spring than when it's discovered on the first Monday of July.

The planning problem is concrete. For each client, someone who knows the environment needs to be on the rota, the open tickets need to be visible to whoever is covering, and the notes on how that client's setup works need to be somewhere other than one consultant's head.

ShipSprint gives each client its own project and board, so the cover person sees exactly that client's open work. Capacity planning on Team and up counts approved leave and public holidays, so you can see in May which weeks are thin, client by client, and fix the rota before anyone books flights.

A queue per client, triaged once

Client requests reach a services firm by every route: email, phone, a message to the consultant they know best. ShipSprint sends them into a triage inbox, where someone decides whether a request is covered by the contract, which client board it belongs on and who picks it up. Per-column WIP limits on each board show when a client's queue is full before another job is accepted on top.

When a consultant is waiting on the client, for credentials, a change window or a sign-off, the "I'm blocked" button on the my-day screen pulls in the account owner with the context attached. The blocker is visible on the board instead of sitting in one person's notes.

Runbooks and client environment notes belong in the built-in wiki, with page history. Any sentence on a page can become a task, which helps when a review of a client's setup turns into a list of things to fix.

Christmas, too

The second thin stretch is Christmas to New Year. It's shorter than July but it can coincide with year-end work for clients: licence renewals, budget-driven upgrades, last changes before a freeze. Put it into capacity planning at the same time as the summer, and keep in mind that scorecards on Business are adjusted for approved leave, so nobody's numbers suffer for taking the holiday they were entitled to.

No part of ShipSprint monitors people. There are no screenshots, no keystroke logging and no activity tracking.

Before a Stockholm IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., based in Hyderabad, India, builds and runs ShipSprint. We have no office or local entity in Sweden, and support is by email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Stockholm in winter and 3 hours 30 minutes ahead in summer. Raise questions in your morning and replies usually arrive the same working day, Indian time.

Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts the charge to kronor. Your accountant can tell you how VAT applies to a service bought from a supplier outside the EU.

Data protection. Tickets often carry your clients' user names and contact details, which the GDPR covers, and most client agreements say which sub-processors you may use. Compare the sub-processor list and the security overview with the GDPR and with each client agreement first.