Project Management Software for IT Companies in Bangkok

The month-end timesheet problem

Ask a support engineer on the last day of the month how many hours went to each client and you’ll get an honest guess. Multiply that across a team of fifteen and the invoice is a mix of memory and averages. Some clients are overcharged, more are undercharged, and nobody can show the detail when a client asks.

The root cause is usually that the hours live in a different place from the work. Tickets are in one tool or inbox, time in a spreadsheet, and the link between them is made by hand weeks later.

In ShipSprint, on Team and up, time is logged next to the task in about five seconds, at the moment the engineer finishes it. Each task belongs to a client’s project, so the hours are already sorted by client. Weekly timesheets collect them per person, and a missing day sends a reminder to the engineer, not their manager.

A queue per client, triaged on purpose

Support firms often grow by adding clients faster than process. The first two accounts are handled by whoever is free. By the sixth, a hotel group’s urgent outage and a retailer’s routine password reset are sitting in the same inbox, and the one that gets picked up first is the one that was emailed last.

ShipSprint gives each client a project and board, with WIP limits per column so a lead can see when an account’s queue is already full. Incoming requests go into a triage inbox where someone decides deliberately who takes them and when.

When an engineer is waiting on the client (a password, a site visit, a sign-off), the “I’m blocked” button on the my-day screen pulls in the account lead with the context attached. That gives the lead a clear, polite reason to chase the client, and makes it obvious why the ticket is waiting.

Cover over Songkran and New Year

Clients still need support when your own staff are on holiday. Capacity planning on Team and up counts approved leave and public holidays, so you can see in advance who is available for each account. In Thailand, Songkran in mid-April and the New Year holidays are the periods to plan cover for. Agree with each client what “cover” means before the break, then check the plan shows enough people on the accounts that need it.

Nothing in this depends on watching people. ShipSprint has no screenshots, keystroke logging or activity tracking. Hours are what engineers log themselves, and on Business each engineer can see their own scorecard.

Before a Bangkok IT firm signs up

Who you’re buying from. Quantuva Technologies Pvt. Ltd., a Hyderabad company, makes ShipSprint. There is no office or local entity in Thailand. Support runs by email and in-app chat.

Time zones. IST is 1 hour 30 minutes behind Bangkok, with no clock changes on either side. That leaves most of your working day overlapping ours, so setup questions usually get a reply the same working day.

Billing. Each seat is charged in Indian rupees via Razorpay, and your bank converts it to baht. Whether Thai VAT is due on a foreign service, and how to account for it, is one for your accountant.

Data protection. Client tickets often contain names, phone numbers and system details, which puts them under Thailand’s Personal Data Protection Act. Go through the sub-processor list and the security overview and check both against the Act and each client’s contract before their data goes into a ticket.