Project Management Software for IT Companies in Edinburgh
For Edinburgh IT companies whose clients, especially regulated ones, will one day ask what was changed on their systems and who approved it. How ShipSprint keeps that record as you work, and what to check before buying from India.
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The client audit that asks about your work
When a client is audited, its IT supplier often gets pulled in. The questions are specific: which changes were made to this system last quarter, who asked for them, who approved them, and when were they done. If the honest answer is "it's in someone's inbox", that is an uncomfortable meeting for both of you.
Most IT firms do keep records, but in pieces. The ticket is in one place, the approval email in another, and the notes from the engineer who did the work are in their head. Assembling a coherent history for one client takes a senior engineer away from billable work for days.
ShipSprint puts the pieces together. Each client has its own project and board, so every request and change sits in one place. Approvals and change notes live in the built-in wiki, where page history dates every edit. On Business, the workspace audit log adds a record of actions across the workspace.
How a change request moves through ShipSprint
The client's request arrives in the triage inbox and is assigned to that client's project deliberately.
The approval is noted on a wiki page with page history; any sentence can become the task.
The card moves through columns with WIP limits, so the queue for each client stays visible.
On Team and up, five-second time logs land on the client's project for invoicing.
On Business, the workspace audit log keeps a record of actions, including AI assistant actions.
Cover across two holiday calendars
Scotland has its own bank holidays, including 2 January and St Andrew's Day. If you support clients in England, or your clients have their own offices there, a Scottish holiday can be an ordinary working day for them, and they will still expect a response.
On Team and up, capacity planning counts approved leave, public holidays and out-of-office, so you can see in advance which days are thin on cover and arrange it. The bank holiday weekends, Easter and the Christmas to New Year stretch need the same planning.
The manager dashboard on Team shows load across the bench. Engineers start each day on "my day", with an "I'm blocked" button that brings in a colleague who knows that client, with the ticket attached. Time reminders go to the engineer, not their manager.
A record of the work doesn't mean watching the people doing it. There are no screenshots, no keystroke logging and no activity tracking. Scorecards, on Business, are adjusted for approved leave and visible to the engineer they describe.
Using ShipSprint from Edinburgh: before you sign
Who you're buying from. ShipSprint is built and run by Quantuva Technologies Pvt. Ltd., Hyderabad, India. There's no office or local entity in the UK, and support is by email and in-app chat.
Time zones. IST is 5 hours 30 minutes ahead of Edinburgh in winter and 4 hours 30 minutes ahead in summer. Support replies usually arrive the same working day, Indian time, so a problem found late in your afternoon is likely to be answered by your next morning.
Billing. Seats are billed in Indian rupees through Razorpay, and your bank handles the conversion to sterling. Ask your accountant how VAT applies to a service bought from outside the UK.
Data protection. Tickets and runbooks often contain client staff details covered by the UK GDPR and the Data Protection Act 2018, and regulated clients may have their own rules on which suppliers' suppliers can see their data. Check the sub-processor list and the security overview against those contracts and your own obligations.
Questions from Edinburgh IT companies
Business, at ₹599 per user per month or ₹6,499 per user per year. Wiki page history and full JSON export are on every plan.
The full workspace can be exported as JSON on every plan. What you pass on to a client from that export is your decision, and their contract may set out what they're entitled to.
We don't claim any certification here. The security overview describes tenant isolation, two-factor authentication and export, and you can ask us by email for anything it doesn't cover.
No. Quantuva Technologies works from Hyderabad, India, and supports UK customers remotely. Plans are on the pricing page.
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