Project Management Software for Marketing Agencies in Liverpool

Work gets lost between people, not inside them

A campaign rarely stalls while someone is working on it. It stalls in the gaps: the copy is finished but the designer doesn't know, the edit is ready but nobody told the social team, the final files are approved but still sitting in a folder. Each handoff is a few hours lost, and a campaign has a lot of them.

Agencies usually manage those gaps by messaging each other, which works until the studio is busy. Then the person who'd normally chase it is in a pitch, and the job waits.

In ShipSprint, a job's stages can be the columns on the client's board, from brief to copy, design, edit and scheduled. When a card moves, the next person can see it's theirs. Per-column WIP limits show which stage is turning into a bottleneck, so if design has more in it than the designers can handle this week, it's on the board before it's in a client's inbox.

What did that fixed-fee job actually cost?

Fixed-fee work is where agencies most often find out too late that they underquoted. The fee was agreed for a set of deliverables; the rounds of changes weren't. Without hours against the job, the next quote is a guess based on the last guess.

On Team and up, logging time takes about five seconds beside the task that's just been done, and it's counted against that client's project. At the end of a job, the timesheets show how the hours were spread across copy, design and edit, which is exactly what you need to price the next one properly.

A missed day of logging prompts the person, not their manager. There are no screenshots, keystroke logs or activity tracking. The hours are what the team records, and that's usually the most accurate version anyway.

Planning around who's in

A campaign that needs a particular editor or designer depends on that person being there. Capacity planning on Team and up counts approved leave and public holidays, and out-of-office shows who is away. Check launch dates against the bank holiday weekends, Easter and Christmas to New Year, when a small studio can find itself without a key discipline for days at a time.

When someone is waiting on a client asset, the "I'm blocked" button on their my-day screen pulls in the account lead with the context, so the chase starts straight away.

Using ShipSprint from Liverpool: practical notes

Who you're buying from. ShipSprint is sold by Quantuva Technologies Pvt. Ltd., a company in Hyderabad, India. There is no office or local entity in the UK, and support is provided by email and in-app chat.

Time zones. IST is 5 hours 30 minutes ahead of Liverpool in winter and 4 hours 30 minutes ahead in summer. Support usually answers the same working day, Indian time; questions sent in your morning get the most of that overlap.

Billing. You're billed per seat in Indian rupees through Razorpay, and your bank converts the amount to pounds. Talk to your accountant about how VAT applies to a service from abroad.

Data protection. Mailing lists, competition entries and customer details are personal data under the UK GDPR and the Data Protection Act 2018. Check the sub-processor list and the security overview against your obligations and the client's contract before any of it goes into a project.