Project Management Software for IT Companies in London

The monthly service review shouldn't take a week to prepare

Most managed service contracts come with a regular review: what was raised, what was resolved, what's outstanding, where the hours went and what's planned next. Preparing it usually means exporting from the ticket tool, copying from a timesheet spreadsheet and asking engineers to remember what happened on the trickier jobs.

When the work and the hours live in the same place, most of that review already exists. In ShipSprint, each client has its own project and board, and every task on it carries the time logged against it. On Team and up, engineers log hours in about five seconds from the task they've just closed, and timesheets collect them by person and project.

Requests that arrive between reviews go into a triage inbox, where someone decides who takes each one. That gives you one list of what came in and who took it, which is usually the first thing a client asks about.

Supplier due diligence, answered once

Larger clients, especially in financial and professional services, often send their IT suppliers a questionnaire about every tool that might touch their information. If you log their tickets in ShipSprint, it's one of those tools. These are the facts you can give them:

Every workspace is an isolated tenant. Two-factor authentication is available to every user. The whole workspace can be exported as JSON on every plan. On Business, staff sign in with Google or Microsoft, and the workspace audit log records changes, including any made through an AI assistant. The sub-processor list names the providers that handle workspace data, and the security overview covers the controls in more detail.

There's also a monitoring question clients and staff sometimes raise. ShipSprint takes no screenshots, logs no keystrokes and tracks no activity.

Cover across bank holidays

Many support contracts expect cover when your own staff would rather be off. Capacity planning on Team and up counts approved leave and public holidays, so before the bank holiday weekends, Easter and Christmas to New Year you can see which clients are thin on cover and arrange it in advance, not on the Friday afternoon.

London IT firms: what to check first

Who you're buying from. Quantuva Technologies Pvt. Ltd. of Hyderabad, India, builds and supports ShipSprint. There is no office or local entity in the UK, and support comes by email and in-app chat.

Time zones. IST is 5 hours 30 minutes ahead of London in winter and 4 hours 30 minutes ahead in summer. Support usually replies the same working day, Indian time; send setup questions in your morning to get them answered before the end of your day.

Billing. Each seat is billed in Indian rupees through Razorpay, and your bank converts the charge to sterling. Your accountant can confirm how VAT applies to a service from outside the UK.

Data protection. As a supplier, you hold client data under the UK GDPR and the Data Protection Act 2018, and your contracts probably say which sub-processors you may use. Check the sub-processor list and the security overview against those terms before client data goes into ShipSprint.