Project Management Software for IT Companies in Manchester

Fifteen clients, one shared mailbox

A small IT support company usually starts with a shared inbox and good intentions. That holds up for a handful of clients. Somewhere past ten, the inbox turns into the ticket system, nobody can say whether the team is full this week, and the first warning is a client asking why a request from Tuesday hasn't been touched.

The problem is rarely technical skill. It's that a password reset, a laptop rollout and a half-finished network migration all look the same in a mailbox, and the one that gets picked up first is whichever arrived most recently or came from the loudest client.

ShipSprint gives each client its own project and board. New requests from every client land in a triage inbox, where someone decides what each one is and who takes it, instead of whoever opens the email first. Per-column WIP limits show when one account's work has filled the week, before a new contract is signed on top of it.

Retainers, projects and the month-end invoice

Most managed service firms run two kinds of work side by side: a monthly support retainer and one-off projects such as a migration or an office move. The retainer needs hours tracked to show the client what they got; the project needs hours tracked to see whether a fixed quote is running over.

Because every logged hour sits on a task inside a client's project, timesheets on Team and up come out already split by client and by job. Nobody spends the last afternoon of the month rebuilding the week from sent emails.

On Business, a lead can also see delivery forecasts for project work, calculated from the team's measured pace as each sprint closes, and the owner command center puts every account on one screen. The workspace audit log, also on Business, records who changed what, which is useful when a client asks for a history of their own requests.

None of it is monitoring. ShipSprint has no screenshots, no keystroke logging and no activity tracking. Hours are what engineers record themselves.

Using ShipSprint from Manchester: the practical bits

Who you're buying from. Quantuva Technologies Pvt. Ltd. builds ShipSprint in Hyderabad, India. There is no office or local entity in the UK, and support comes by email and in-app chat.

Time zones. IST is 5 hours 30 minutes ahead of Manchester in winter and 4 hours 30 minutes ahead in summer. Our replies usually arrive the same working day, Indian time, so a setup question raised in your morning tends to be answered while you're still at work. Don't plan a cut-over that depends on an instant answer from us.

Billing. We charge per seat in Indian rupees through Razorpay, and the bank converts it to pounds. Ask your accountant how VAT works on a service bought from a supplier outside the UK.

Data protection. If your tickets carry client staff names and contact details, the UK GDPR and the Data Protection Act 2018 apply to how you handle them. Check our sub-processor list and security overview against those duties and your client contracts before importing anything.

Cover when the office is half empty

Support doesn't stop for the bank holiday weekends, Easter or Christmas to New Year, but the bench gets thinner. Capacity planning on Team and up counts approved leave, out-of-office and public holidays, so the rota for those weeks is planned against the people who'll actually be in.