Project Management Software for IT Companies in Dublin

The formal client gets tracked, the informal one gets forgotten

Large clients usually arrive with process attached: a change-management form, a ticket reference, a named approver. Those requests get logged properly because the client's own systems insist on it. Smaller clients tend to ask by message or a quick call, and those requests often never reach a queue at all. They're handled from memory, or not handled, and nobody can say afterwards how many hours they took.

The result is that the biggest account soaks up attention and the small ones feel neglected, even though both are paying for a service level.

ShipSprint routes both into the same place. Each client has its own project and board with per-column WIP limits, and every new request, whether it came on a form or in a chat, goes into a triage inbox and is assigned on purpose. The ticket from a ten-person client is as visible as the change request from a large one.

When you are the processor in someone else's GDPR chain

An IT services firm that handles a client's systems often handles their personal data too, and the client's contract will usually say what you can do with it and which subcontractors you can use. If ticket descriptions, screenshots or logs with personal data go into your project tool, that tool becomes part of the chain.

That's why the sub-processor list is published: you can see every provider that handles workspace data and compare it with what your client agreements allow. Every workspace is an isolated tenant, every user can turn on two-factor authentication, and the full workspace exports as JSON on every plan.

Capacity is the other half of a service level. Capacity planning on Team and up counts approved leave, out-of-office and public holidays, so the rota for St Patrick's Day on 17 March, the bank holiday weekends and Christmas to New Year is visible in advance, and clients can be told who is covering before the break rather than during it.

Using ShipSprint from Dublin: the practical details

Who you're buying from. Quantuva Technologies Pvt. Ltd., Hyderabad, India, makes ShipSprint. We have no office or local entity in Ireland, and support is provided by email and in-app chat.

Time zones. IST is 5 hours 30 minutes ahead of Dublin in winter and 4 hours 30 minutes ahead in summer. Your morning is our afternoon, so raise setup questions early in the day for a same-day reply; anything sent after lunch in Dublin will usually be answered when the next Indian working day begins.

Billing. Seats are charged per user in Indian rupees through Razorpay, and your bank converts the charge to euros. How Irish VAT is accounted for on a service from outside the EU is a matter for your accountant.

Data protection. You work under the EU General Data Protection Regulation (GDPR), and many of your clients' contracts add their own terms. Check the sub-processor list and the security overview against both before client data goes into a ticket.