Project Management Software for IT Companies in Barcelona

Keeping every client covered in August

For an IT services firm, a holiday is a staffing problem. Clients still expect tickets answered in August, at Holy Week and between Christmas and Epiphany on 6 January, and those are exactly the periods that most affect capacity in Spain. Add Catalonia's regional holidays, and the rota for a support desk is a puzzle that gets solved in a spreadsheet the week before.

On Team and up, ShipSprint's capacity planning counts approved leave, out-of-office and public holidays together. The manager dashboard shows the team's work across every client, so a service manager can see, weeks ahead, which client will be left with one engineer when two others are on leave, and agree cover before it's a problem.

If some clients are in other regions or countries with different holidays, note their calendars on their boards, so nobody plans a change window on a day the client's office is closed.

A queue per client, an inbox for everything new

Each client has its own project and board. Per-column WIP limits show when a client's queue is full, which is the moment to talk about priorities rather than quietly accept one more request.

New tickets and change requests from every client go into a triage inbox. A lead assigns each one to a named engineer, so nothing waits in the mailbox of someone who's on holiday.

Runbooks, access notes and escalation procedures for each client go in the built-in wiki with page history. That matters most in holiday season, when the engineer covering a client may not be the one who usually handles it. Any sentence on a runbook page can become a task.

Billable hours without the month-end reconstruction

On Team and up, engineers log time in about five seconds next to the ticket they've just closed. Every ticket belongs to a client's project, so hours are grouped by client automatically, and timesheets collect each person's week. Reminders about missing days go to the engineer, not their manager.

On a fixed-price project, logged hours show an overrun while it can still be discussed. And there's no monitoring involved: no screenshots, keystroke logs or activity tracking.

Before a Barcelona IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., Hyderabad, India, makes ShipSprint. There is no office or local entity in Spain or the EU; support runs by email and in-app chat.

Time zones. IST is 4 hours 30 minutes ahead of Barcelona in winter and 3 hours 30 minutes ahead in summer. The Indian working day overlaps your morning, so raise setup and migration questions early; support usually replies the same working day, Indian time.

Billing. Seats are charged in Indian rupees through Razorpay, and your bank converts to euros. Ask your accountant how Spanish VAT applies to a service from a supplier outside the EU.

Data protection. Client tickets often contain names, emails and system details, which makes them personal data under the EU General Data Protection Regulation (GDPR). Your client contracts may add data processing terms. Compare the sub-processor list and the security overview with both before loading client data.