Project Management Software for IT Companies in Miami

A US contract, a team in three countries

Miami has long been a centre for trade and business with Latin America, and a services firm here may sign its contracts in Florida while its engineers work from Colombia, Mexico or Argentina. That model works when the client sees a single, well-run team. It strains when each country's team plans in its own spreadsheet and the account manager stitches the picture together for the weekly call.

ShipSprint gives each client engagement its own project and board, with per-column WIP limits, and puts every engineer on it regardless of where they sit. New requests from the client arrive in a triage inbox, where the delivery lead sizes and assigns them, so a request sent at the end of the client's day doesn't wait for whoever happens to read the email first.

On Team and up, the manager dashboard shows load across every engagement and every engineer in one view, and capacity planning counts approved leave, out-of-office and public holidays for each person.

When your holidays aren't the client's holidays

A US client expects the team to be working on a normal Monday. If your engineers are in Colombia, where many public holidays are moved to Mondays and create long weekends through the year, some of those Mondays they won't be. Holy Week takes out several days across much of Latin America. And your US client will expect quiet weeks of its own at Thanksgiving in late November, on Independence Day, 4 July, and over the end-of-December holidays.

Enter both calendars and ShipSprint's capacity planning shows the gaps before a sprint is committed. That gives the account manager something concrete to discuss with the client: which days are lighter, who's covering, and whether a milestone should move a few days.

What the client may ask for

US clients buying from a cross-border team often ask how their information is protected. On every plan, each workspace is an isolated tenant, every user can turn on two-factor authentication, and the workspace can be exported in full as JSON. On Business, the workspace audit log keeps a record, people can sign in with Google or Microsoft, and the owner command center shows every engagement on one screen. ShipSprint has no screenshots, keystroke logging or activity tracking, which is worth saying to engineers who've used tools that do.

Before a Miami IT firm signs up

Who you're buying from. Quantuva Technologies Pvt. Ltd., in Hyderabad, India. There's no office or local entity in the US, and support is provided by email and in-app chat.

Time zones. IST is 10 hours 30 minutes ahead of Miami in winter and 9 hours 30 minutes ahead in summer. Replies usually come the same working day in India, so a question sent in your afternoon is typically answered before your next morning. Don't plan a client cutover that depends on a faster reply.

Billing. You pay per seat in Indian rupees through Razorpay, and your bank converts the charge. How sales tax applies to a service bought from abroad is a question for your accountant.

Data protection. In the US there's no single federal privacy law; state laws such as California's CCPA and sector rules such as HIPAA may apply to your clients' data. Your engineers' countries have their own laws, for example Colombia's Law 1581 of 2012 on personal data protection. Check the sub-processor list and the security overview against those and each client contract.