Project Management Software for SaaS Companies in Hanoi

A larger customer asks for a date

Once a SaaS product starts selling to bigger organisations, the questions change. A customer wants a specific report or integration before they roll the product out to more departments, and the sales lead needs to know whether to promise it. Meanwhile the same customer's IT team sends a questionnaire asking which vendors process their data.

Both questions are hard to answer when requests sit in chat, the roadmap is a slide, and the sprint board only shows this fortnight. ShipSprint puts the pieces together. Customer requests go into a triage inbox where product decides what is scheduled. Specs live in the wiki with page history, and any sentence can become a task. On Team and up, the engineering board follows GitHub: branches move cards and merged pull requests close them.

On Business, delivery forecasts are recalculated from the team's measured velocity each time a sprint closes, so the sales lead can see whether the date is realistic before it goes into a proposal, and can see early if it starts to slip.

Answering your own customers' security questions

When a customer asks how your internal tools treat their information, these are the facts you can give about ShipSprint. Every workspace is an isolated tenant. Two-factor authentication is available to every user, and on Business staff can sign in with Google or Microsoft. On Business, the workspace audit log records actions, including those taken by AI assistants. On Team and up, Claude, ChatGPT, Claude Code, Cursor and Antigravity connect over MCP using each person's own permissions. A full JSON export is available on every plan.

The simplest policy is to keep customers' personal data out of tickets altogether: describe the problem, link to the record in your own system, and leave the data where it is.

Capacity planning on Team and up counts approved leave and public holidays. Before promising a customer a release in the new year, check it against Tết, usually the longest break of the year, and plan the spring around Reunification Day and Labour Day at the end of April and the start of May.

Using ShipSprint from Hanoi: what a SaaS team should check

Who you're buying from. Quantuva Technologies Pvt. Ltd., based in Hyderabad, India, makes ShipSprint. We have no office or local entity in Vietnam. Support works by email and in-app chat.

Time zones. IST is 1 hour 30 minutes behind Hanoi all year. Most of your afternoon overlaps with Indian working hours, and replies usually come the same working day, so a migration from another tool can be done in working hours with help close at hand.

Billing. Billed per seat in Indian rupees through Razorpay, monthly or yearly; your bank converts the charge to dong. Ask your accountant how VAT, or tax on payments to foreign suppliers, applies.

Data protection. Decree 13/2023 and the newer Personal Data Protection Law set Vietnam's rules for personal data. If ShipSprint will go on the vendor list you share with customers, check the sub-processor list and the security overview against your obligations and your customer agreements first.