Project Management Software for SaaS Companies in Ho Chi Minh City

When the product and the old projects share a team

Some SaaS companies start as development shops. A tool built for one client becomes a product, subscriptions start coming in, but the custom projects that paid the bills are still running, and the same engineers are on both. Every week the roadmap loses a few days to a client deadline nobody planned for.

ShipSprint makes the split visible. The product gets its own project and board; each remaining custom engagement gets its own. Per-column WIP limits on each board show when engineers are spread too thin, and on Team and up, five-second time logs show how many hours actually went to the product compared with client work. That number is often the most useful one a founder has when deciding whether to take on another custom contract.

The same structure works if you never did client work: separate boards for the core product, integrations and customer-specific requests, so the roadmap is visibly protected.

From a customer request to a shipped release

Feature requests and bug reports from subscribers, sales and customer success go into a triage inbox. Product decides what is scheduled, and once it's on the board everyone can see where it stands. Specs live in the built-in wiki with page history, and any sentence in a spec can become a task.

On Team and up, the engineering board follows GitHub: a branch moves its card and a merged pull request closes it. On Business, delivery forecasts are recalculated from measured velocity whenever a sprint closes, so a release promised to a customer that's starting to drift shows up early enough to adjust scope or the message.

If you sell to customers in other countries, the forecast date is also what marketing should plan launch announcements around, rather than the date on last quarter's roadmap.

Assistants, access and the holiday calendar

On Team and up, Claude, ChatGPT, Claude Code, Cursor and Antigravity connect to the workspace over MCP. An engineer can ask what's assigned to them or update a task from the editor, and the assistant only has that engineer's permissions. On Business, every assistant action is recorded in the workspace audit log, and staff can sign in with Google or Microsoft. Two-factor authentication is available to every user, each workspace is an isolated tenant, and the full workspace exports as JSON on any plan.

Capacity planning on Team and up counts approved leave and public holidays. Before you commit a release date, check it against Tết, usually the longest break of the year, and against Reunification Day and Labour Day at the end of April and the start of May. A release just before a long break leaves fewer people to handle what customers report afterwards.

What a Ho Chi Minh City SaaS team should know about us

Who you're buying from. ShipSprint is built by Quantuva Technologies Pvt. Ltd. of Hyderabad, India. There's no office or local entity in Vietnam, and support is provided by email and in-app chat.

Time zones. IST is 1 hour 30 minutes behind Ho Chi Minh City, with no seasonal change. Replies usually come the same working day, so moving one team over from another tool can be done in a normal week with help available.

Billing. Seats are billed per user in Indian rupees through Razorpay, monthly or yearly, and your bank converts the charge to dong. Ask your accountant how VAT, or tax on payments to foreign suppliers, applies.

Data protection. Vietnam's Decree 13/2023 and the newer Personal Data Protection Law set the rules for personal data. If subscriber details end up in support tickets you copy over, check the sub-processor list and the security overview against your obligations and customer terms first.